Sales & Export Coordinator

Office Angels; Wellington; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Annual bonus

Cycle2Work

Volunteer days

Enhanced parental pay

EAP

Death in service

Job summary

Office Angels is seeking a Sales & Export Coordinator in Wellington, Somerset, to support the sales team with quotations, orders and export documentation. You will coordinate with Planning, Production, Purchasing, Warehouse and Finance to ensure customer requirements are met.

The role requires experience in sales administration and logistics, strong organisational skills and proficiency with CRM/ERP systems, plus excellent communication to maintain proactive customer relationships.

Qualifications

• Experience in sales administration, customer service, logistics or export coordination is preferred.
• Proficient with CRM, ERP, or MRP systems and MS Office applications.
• Strong organisational and communication skills with attention to detail.
• Customer-focused approach with ability to manage multiple tasks.

Responsibilities

• Support the Sales team in preparing quotations, budget proposals and tender submissions.
• Maintain accurate customer, quotation and opportunity records in CRM and MRP systems.
• Process customer orders and communicate delivery details clearly to customers.
• Act as main contact for customers, providing updates on quotations, orders, lead times and deliveries.
• Coordinate with internal departments to meet customer requirements, including planning, production, purchasing, warehouse and finance.
• Manage returns, warranty claims and repairs and ensure efficient resolutions.
• Prepare commercial invoices, packing lists and shipping documentation for UK and international shipments.
• Arrange domestic and export shipments with approved logistics providers and freight forwarders.
• Support customs and export administration with commodity codes and origin information.

Skills

Sales administration

Customer service

Logistics

Export coordination

Coordination

Tools

CRM systems

ERP systems

MRP systems

MS Office

Job description

Job Title

Sales & Export Coordinator

Location

Wellington, Somerset

Salary

Up to circa £43K PA

Hours

Full time | 8am - 4.15pm Monday to Thursday, 8am - 3pm Friday

Benefit Package

• 25 days holiday plus bank holidays
• Company pension scheme
• Annual Company Bonus based on performance
• Cycle2Work scheme
• Up to 2 days per year for volunteering
• Enhanced Maternity/Paternity pay
• Employee Assistance Program (EAP)
• Death in service insurance (4 x salary after probation)

The Company

A successful and growing technology‑led manufacturing business that designs and supplies specialist products and solutions to a diverse range of industry sectors. Known for its focus on innovation, quality and customer service, the company offers a collaborative working environment and continues to invest in new technologies, people and processes to support its ongoing growth.

Key Responsibilities

• Support the Sales team in preparing and issuing quotations, budget proposals and tender submissions.
• Maintain accurate customer, quotation and opportunity records within CRM and MRP systems.
• Process customer orders, issuing acknowledgements and confirmations while ensuring delivery requirements and shipping details are communicated clearly.
• Act as a primary point of contact for customers, providing updates on quotations, orders, lead times and delivery schedules.
• Build strong customer relationships through proactive communication and excellent service.
• Coordinate with internal departments including Sales, Planning, Production, Purchasing, Warehouse, Service and Finance to ensure customer requirements are met.
• Manage customer returns, warranty claims and repair requests, ensuring efficient resolution.
• Prepare commercial invoices, packing lists and other documentation required for UK and international shipments.
• Arrange domestic and export shipments through approved logistics providers, couriers and freight forwarders.
• Support customs and export administration, maintaining accurate records of commodity codes, country of origin information and shipping documentation.
• Monitor shipments, obtain freight quotations and help resolve delivery, freight or customs-related issues.
• Review shipping documentation and freight invoices to ensure accuracy and compliance.
• Maintain organised, audit‑ready sales, shipping and customs records.
• Develop effective relationships with logistics partners and external organisations, including the Chamber of Commerce.
• Identify and support improvements to customer service, operational efficiency, delivery performance and freight cost management.

Knowledge, Skills & Experience

• Previous experience in sales administration, customer service, logistics, export administration, or a similar coordination role, ideally within a manufacturing or engineering environment.
• Confident using CRM, ERP, or MRP systems, with good working knowledge of Microsoft Office applications.
• Excellent organisational and communication skills, with the ability to manage multiple tasks, prioritise effectively, and maintain a high level of accuracy.
• A proactive and customer‑focused approach, with the ability to build positive relationships both internally and externally.
• Knowledge of import/export processes, customs documentation, Incoterms, and international freight would be advantageous.