Sales Executive

Worcester Carsales; Stourbridge; On-site; GBP 25,000 - 42,000; Full time

Job summary

Worcester Carsales in the West Midlands is seeking a full-time Sales Executive for our Stourbridge showroom. You will engage customers in the showroom and on the forecourt, understand their needs, and guide them through vehicle selection and purchase.

Responsibilities include handling inquiries, arranging test drives, presenting finance/insurance options clearly, following up leads, and coordinating with service and administration to ensure smooth handovers.

Qualifications

• Candidate has vehicle or retail sales experience with strong negotiation and closing skills.
• Excellent customer service and relationship-building abilities in person, by phone, and digitally.
• Ability to explain finance, leasing, and insurance products clearly and compliantly.
• Experience with dealership management systems, CRM tools, and standard office software.
• Excellent time management and organizational skills in a fast-paced showroom.
• Interest in automotive sector and sustainable transport technologies.
• Willingness to work weekends and peak trading periods.
• Valid UK driving licence and clean driving record.
• Motability or mobility schemes experience is a plus.
• Sales/business training or equivalent experience considered.

Responsibilities

• Engage with customers in showroom and forecourt and guide them through vehicle selection and purchase.
• Handle inquiries, conduct test drives, present finance and insurance options clearly and compliantly.
• Follow up leads to convert prospects into sales.
• Maintain records in dealership systems; coordinate with service and admin teams.
• Contribute to sales targets through proactive customer relationship management.
• Represent Worcester Carsales' values with professionalism and transparency.

Skills

Sales experience

Customer service

Negotiation

Communication

CRM tools

Time management

Automotive knowledge

Tools

CRM systems

DMS / Dealership software

Office software

Job description

Company Description

Worcester Carsales is a long-established, family-run motor group based in the West Midlands, UK, with a history dating back to 1953. The company has grown from a single used car site into a multi-franchise dealer group representing major manufacturers such as Hyundai, Suzuki, Kia, MG, and emerging brands like Chery, Omoda, and Jaecoo. Worcester Carsales is recognised for its strong customer service ethos, commitment to value, and support for mobility through schemes like Motability. The group is actively involved in local communities and charities, including long-term support for NARA The Breathing Charity. Continuing to invest in new technology and sustainable transport options, Worcester Carsales offers team members the opportunity to work in a forward-looking, customer-focused automotive environment.

Role Description

The Sales Executive role is a full-time, on-site position based at our Stourbridge dealership. The Sales Executive is responsible for engaging with customers in the showroom and on the forecourt, understanding their needs, and guiding them through the vehicle selection and purchase process. Day-to-day tasks include handling inquiries, conducting test drives, presenting finance and insurance options in a clear and compliant manner, and following up leads to convert prospects into sales. The role also includes maintaining accurate records in dealership systems, coordinating with service and administration teams to ensure a smooth handover, and contributing to sales targets through proactive customer relationship management. The successful candidate will represent Worcester Carsales’ values by delivering a professional, courteous, and transparent experience to every customer.

Qualifications

• Demonstrated experience in vehicle or retail sales, with strong negotiation and closing skills.
• Customer service and relationship-building skills, with the ability to communicate clearly and professionally in person, by phone, and digitally.
• Basic financial literacy and the ability to explain finance, leasing, and insurance products in an accessible, compliant manner.
• Comfort working with dealership management systems, CRM tools, and standard office software.
• Strong time management and organizational skills, with the ability to manage multiple customers and tasks in a fast-paced environment.
• Knowledge of or interest in the automotive sector, including new technologies and sustainable transport options.
• Ability to work flexibly, including weekends and peak trading periods, as part of a collaborative showroom team.
• Valid UK driving licence and a safe driving record.
• Previous experience with Motability or other mobility schemes is an advantage.
• Formal education or training in sales, business, or a related field is beneficial but not essential; equivalent experience will be considered.