Sales Excellence Administrator - Part Time 20.5hrs Per Week

Mann + Hummel, Inc.; Wolverhampton; Hybrid; GBP 18,000 - 23,000; Part time

Job summary

The Sales Excellence Administrator role at Mann+Hummel in the UK offers 20.5 hours per week with flexible, customer-focused responsibilities. You will support the UK and Irish Aftermarket sales function, act as a bridge between Sales, Marketing, Product and Customer Service, and help drive KPI achievement while maintaining high service standards.

We seek a confident communicator with ERP/CRM experience, strong Excel skills, and a proactive, analytical mindset to manage administrative tasks,

Qualifications

• Confident communicator with internal and external stakeholders
• Analytical and proactive mindset
• Proficient in Excel and ERP/CRM tools

Responsibilities

• Provide first-class sales support for UK and Irish Aftermarket
• Bridge between Sales, Marketing, Product and Customer Service
• Support management of cashflow, receivables and payables
• Coordinate with warehouse and service providers daily
• Ensure end-to-end handling of customer concerns and returns
• Cross-train for key tasks within the team

Skills

Confident communicator

Analytical

Excel proficiency

SAP experience

MRP and purchasing

Time management

Team player

Organisational skills

Under pressure

Tools

ERP systems

CRM systems

Job description

Sales Excellence Administrator - Part Time 20.5hrs Per Week

As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.

Job Description

Job Description

Short Description

Are you looking for your next career step in a role with flexibility and the opportunity to develop data skills, with customer experience at the heart of your priorities?

If so, please consider our role details below!

Working 20.5 hours per week, this is the perfect opportunity for someone with strong administration & customer and/or sales support skills, to join our experienced and welcoming Sales Excellence team.

• Provide first class sales support to maintain and expand the UK and Irish Aftermarket operation, efficiently, effectively and predictably, embodying the voice of the customer.


• Act as a bridge between Sales, Marketing, Product and Customer Service


• To be an active member of the Sales Excellence department communicating with all Aftermarket sales functions and supporting our team and Office Manager on a daily basis.

Main Tasks

• Administration and reporting to identify growth opportunities and areas of improvement


• Evaluate and maintain ERP and CRM systems


• Customer backorder list preparation and inter-company order book reviews to support the achievement of departmental KPIs


• Collaborate with all relevant stakeholders for the management of cashflow, receivables and payables in line with company targets and processes


• Liaising and communicating with our warehouse and other business stakeholders on a daily basis, including service providers


• Complete competency to manage customer concerns, complaints, returns and credit arrangements for complete ownership of end-to-end process


• Co-ordination with Group regarding routine enquiries and instructions


• Help implement new ideas, streamline processes and implement best practices. Engage and actively participate in Departmental and Company initiatives and projects


• Co-ordinate and implement cover and cross-training for key tasks across the team


• Provide and be accountable for; tools, content and training to ensure all departmental tasks are covered during absenteeism, annual leave and high demand periods


• Embodying a continuous growth mindset in regards to learning and development, individually and as a team

Experience

• Confident communicator (internal and external, written and verbal)


• Professional and mature attitude


• Analytical and proactive


• MRP and purchasing experience


• Ability to work on own initiative as well as being able to deliver as part of our team


• Skilled in prioritisation of own workload


• Confident to seek support/advise


• IT Literate (specifically excel)


• Excellent and autonomous planning / organisational skills


• Good interpersonal skills, networker, liaison skills


• Must appreciate the benefits of team working


• Must be able to work quickly & accurately under pressure


• SAP Experience


• Experience in communicating/liaising with external customers


• Experience in similar job position