Sales & Events Manager

Aluminiosteverga; Fareham; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Meals on duty

Gym access

Hotel discounts

Employee assistance

Free parking

Training & development

Bonus scheme

Job summary

The Portsmouth Marriott Hotel is seeking an experienced Sales & Events Manager to lead the planning and delivery of complex, high-profile events on property. You will own the end-to-end event journey, from sales handover through on-site delivery and post-event review, coordinating with Sales and hotel departments to ensure exceptional service.

This role combines meticulous organisation with strong commercial judgement, customer care and leadership to drive revenue and guest satisfaction.

Qualifications

• Two years’ experience in event management or related area.
• Experience managing complex events with multiple stakeholders.
• Strong commercial awareness including budgeting and revenue management.
• Excellent verbal and written communication.
• Organised, solutions-focused with adaptability.
• Commitment to exceptional customer service.

Responsibilities

• Prepare event documentation and coordinate with Sales, hotel departments, and customers to deliver seamless, high-quality events.
• Lead pre-event and post-event meetings for assigned groups, communicating requirements, feedback and agreed actions.
• Oversee the customer experience from file turnover through the post-event phase and handover back to Sales.
• Identify operational challenges and develop effective alternatives and solutions.
• Manage customer budgets, group room blocks and meeting space to meet client needs and maximise revenue.
• Forecast sleeping-room, catering and audio-visual revenue and manage event profitability.
• Upsell products, services and enhancements throughout the event process.
• Participate in customer site inspections and support the sales process when required.
• Act as the liaison between the field sales representative and customer throughout the pre-event, event and post-event phases.
• Review billing and payments with clients and ensure event records are accurate and complete.
• Maintain a visible presence during events, greet customers and hand over event details clearly to the Event Operations team.
• Obtain and act on guest feedback, resolve concerns and follow up with customers after their event.
• Set a positive example for guest relations, recognise team contributions and uphold all standards, policies and procedures.

Skills

Event management

Stakeholder coordination

Budgeting

Forecasting

Customer service

Leadership

Communication

Education

High school diploma

Hospitality/Business degree

Job description

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for an experienced, commercially focused Sales & Events Manger to lead the planning and delivery of complex, high-profile events.

This is an exciting opportunity to take ownership of the complete event journey, from sales handover and pre-event planning through on-site delivery, post-event review and return to sales. You will coordinate event documentation, customers, Sales and hotel departments to ensure consistently high standards of service and seamless execution.

We are looking for a confident event professional who combines meticulous organisation with strong commercial judgement, outstanding customer care and the ability to bring teams together. Located near landmarks including the Spinnaker Tower, Portsmouth Marriott Hotel offers a range of amenities, including Cast Iron Bar & Grill, our signature restaurant, and a fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal and friendly service while hosting a wide variety of meetings, celebrations and group events.

The Impact You'll Make

As Sales & Events Manger, you will be the event planner’s primary contact on property following turnover from Sales. You will collaborate closely with the Sales Leader, who will be your line manager, to ensure a joined-up approach across the sales and event journey. You will oversee complex events throughout the pre-event, event and post-event phases, ensuring every detail is communicated and delivered to a consistently high standard.

You will identify opportunities to maximise revenue through thoughtful up-selling and enhancements, resolve operational challenges.

CORE WORK ACTIVITIES

Executing Event Operations, Sales Strategy, Profitability and Customer Service

• Prepare all event documentation and coordinate with Sales, hotel departments and customers to deliver seamless, high-quality events
• Lead pre-event and post-event meetings for assigned groups, communicating requirements, feedback and agreed actions
• Oversee the customer experience from file turnover through the post-event phase and handover back to Sales
• Identify operational challenges and work with customers and hotel teams to develop effective alternatives and solutions
• Manage customer budgets, group room blocks and meeting space to meet client needs and maximise revenue
• Forecast sleeping-room, catering and audio-visual revenue and manage event profitability
• Up-sell products, services and enhancements throughout the event process
• Participate in customer site inspections and support the sales process when required
• Act as the liaison between the field sales representative and customer throughout the pre-event, event and post-event phases
• Review billing and payments with clients and ensure event records are accurate and complete
• Maintain a visible presence during events, greet customers and hand over event details clearly to the Event Operations team
• Obtain and act on guest feedback, resolve concerns and follow up with customers after their event
• Set a positive example for guest relations, recognise team contributions and uphold all standards, policies and procedures

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED and at least two years’ experience in event management or a related professional area; or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related subject, with no previous work experience required
• Experience managing complex events and coordinating multiple stakeholders, priorities and deadlines
• Strong commercial awareness, including budgeting, forecasting, revenue management and up-selling
• Confident verbal and written communication skills, with the ability to build trusted relationships with customers, Sales and operational teams
• A highly organised, solutions-focused approach and the ability to remain composed when plans change or challenges arise
• A commitment to exceptional customer service, attention to detail and continuous improvement
• The ability to provide visible leadership, recognise team contributions and act on behalf of the department director when required

In return for your hard work, the Sales & Events Manger will receive…

• Team-spirited co-workers and supportive leadership
• Ongoing training and career development opportunities
• Competitive salary and bonus scheme
• Meals on duty
• Free access to the hotel gym
• Global hotel discounts for you, your friends and family
• Employee Assistance Programme
• Access to a benefits platformFree car parking

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status or any other basis protected by applicable law.
Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt and forward-thinking service that upholds and builds upon this living legacy. By joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Compensation: To be discussed