Sales Development Representative (SDR) - SaaS

Caramel Talent; Chester; Hybrid; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Chef lunches on-site

Fitness allowance

Pension

Life Insurance

Annual leave 25-30 days

Job summary

Caramel Talent is seeking a commercially driven Sales Development Representative (SDR) to join as part of a growth-focused team. The role is hybrid, with 3 days per week in the office near Chester, UK, and a 37.5-hour week with core hours 9:30am–3:30pm.

You will own the early funnel, qualify inbound and campaign-driven leads, and book meetings for the Business Development team, while collaborating closely with marketing and leadership to improve pipeline quality.

Qualifications

• Experience in an SDR/BDR role or similar commercial position.
• Confidence running discovery/qualification calls and booking meetings.
• Comfortable working in a target-led environment (meetings booked and pipeline contribution).
• Confident using HubSpot or another CRM (Apollo experience also welcomed).

Responsibilities

• Qualify inbound and campaign-driven leads (early-stage opportunities, not always quote-ready).
• Conduct structured discovery and qualification calls.
• Build understanding of prospect needs, buyer intent, and next steps.
• Maintain CRM standards with complete activity notes.
• Book qualified meetings for Business Development Managers.
• Ensure handovers are commercially useful (context, needs, timelines, decision-makers).
• Support follow-up and re-engagement of warm prospects.
• Identify new opportunities using enrichment and sequencing tools.
• Run outbound sequences and proactive call/email outreach.
• Collaborate with marketing on targeted outreach aligned to live campaigns.

Skills

HubSpot CRM

Discovery calls

CRM experience

Pipeline management

Tools

HubSpot

Apollo

Job description

New opportunity for a commercially driven and performance-focused Sales Development Representative (SDR) to join an established organisation that’s evolving into a modern, scalable SaaS and insight-led business.

The company has been operating successfully for decades, is family-owned, and is arguably a household name B2B brand.

The business is now entering a new growth phase, shifting from a traditional service-led model into a more product-led proposition powered by data and offering a SaaS model, with methodology and platform technology.

Importantly: this is a brand-new SDR position within the company, which means this role has high visibility, real influence, and genuine scope to shape how pipeline is created, alongside the Business Development and Marketing team.

The Role

As SDR, you’ll own the early stage of the funnel, qualifying inbound and campaign-driven interest, generating high-quality meetings, and ensuring opportunities are progressed cleanly into the Business Development team.

You’ll work closely with leadership, marketing and sales, with direct exposure to what works commercially. The business is implementing more targeted lead generation and segmentation-led campaigns, and you’ll play a key role in converting this activity into qualified pipeline.

This role suits someone who enjoys responsibility, works with strong pace and follow-through, and likes being measured on outcomes.

Responsibilities

• Qualify inbound and campaign-driven leads (often early-stage opportunities, not always quote-ready)
• Conduct structured discovery and qualification calls
• Build a clear understanding of prospect needs, buyer intent, and next steps
• Maintain strong CRM standards, ensuring all activity and notes are accurately captured
• Book qualified meetings for the Business Development Managers
• Ensure handovers are commercially useful (context, needs, timelines, decision-makers, fit)
• Support follow-up and re-engagement of warm prospects

Outbound Prospecting & Opportunity Creation

• Identify new opportunities using modern enrichment and sequencing tools
• Run outbound sequences and proactive call/email outreach
• Use campaign insight and data to prioritise the right accounts and contacts
• Maintain consistent outreach activity to build reliable meeting output

Tools & CRM Ownership

• Operate day-to-daywithin HubSpot (this is core to the role)
• Use enrichment/data tools (e.g., platforms similar to ZoomInfo) to source and build prospect lists
• Collaborate with marketing on targeted outreach aligned to live campaigns

Requirements

• Experience in an SDR/BDR role or similar commercial position
• Confidence running discovery / qualification calls and booking meetings
• Comfortable working in a target-led environment (meetings booked and pipeline contribution)
• Strong organisational skills and reliable follow-through
• Confident using HubSpot or another CRM (Apollo experience also welcomed)
• Resilient and proactive - comfortable with outreach, objections and consistent activity
• Motivated by progression and development (with interest in moving into BD over time)

Location and Hours

Hybrid: 3 days per week in office

Location: Wrexham (approx. 15-20 minutes from Chester).

Hours: Flexitime 37.5 hours per week, with core hours from 9:30am - 3:30pm

• Hybrid working + flexitime
• Hands-on training, coaching and shadowing
• On-site chef / restaurant-quality lunches provided
• Annual leave 25-30 days depending on length of service
• Sports and fitness allowance
• Pension - after 3 months 5% of salary from company and 5% employee contribution.
• Life Insurance - after 3 months (4 times salary)