Receptionist

Sunblink; Guildford; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

28 days holiday, increasing with service

Staff discounts on treatments and products

Commission on retail sales

Opportunities for career progression

Job summary

A high-end beauty clinic in Guildford is looking for a Front of House & Customer Service Advisor to provide exceptional client experiences in a fast-paced environment. Responsibilities include welcoming clients, managing appointments, and maintaining accurate records. Ideal candidates will have customer service experience, strong communication skills, and a proactive attitude. This full-time role includes competitive benefits, career progression opportunities, and the chance to be part of a supportive team.

Qualifications

• Experience in a customer-facing role, ideally in beauty or wellness.
• Proactive and self-motivated with excellent organisational skills.
• Strong communication skills with the ability to build rapport.

Responsibilities

• Create a welcoming environment for clients and manage check-ins.
• Handle enquiries and recommend services confidently.
• Maintain accurate client records and manage bookings.

Skills

Customer service experience

Organisational skills

Communication skills

Proactive attitude

Confidence using systems

Tools

Outlook

Word

Booking platforms

Job description

Front of House & Customer Service Advisor

Guildford

Are you passionate about delivering exceptional customer experiences in a premium, fast-paced environment? We’re working with a well-established, high-end beauty clinic in Guildford that’s expanding its team and looking for a polished, personable Front of House professional to be the face of their brand.

This is a fantastic opportunity to join a growing business where no two days are the same, and where your people skills, organisation, and commercial awareness will be truly valued.

What you’ll be doing:

• Creating a warm, professional welcome for every client and ensuring a seamless check-in experience
• Managing appointments, handling enquiries, and confidently recommending services and products
• Supporting therapists by coordinating schedules and keeping the clinic running smoothly
• Maintaining accurate client records and managing bookings via the system
• Assisting with stock control and retail sales
• Supporting daily operations and end-of-day processes
• Working closely with the Clinic Manager on a variety of tasks

What we’re looking for:

• Previous Front of House, reception, or customer-facing experience (ideally within beauty, wellness, or healthcare)
• A proactive, organised, and self-motivated approach
• Strong communication skills and a natural ability to build rapport
• Confidence using systems such as Outlook, Word, and booking platforms
• A positive, “can-do” attitude with a genuine interest in the beauty industry
• A desire to learn, grow, and progress within a successful business

What’s on offer:

• 28 days holiday (including bank holidays), increasing with service
• Staff discounts on treatments and products
• Commission on retail sales
• Clear opportunities for career progression within a growing organisation

Working pattern:

Full-time, 5 days per week, including one weekend day.

If you thrive in a client-facing role and enjoy being part of a supportive, high-performing team, we’d love to hear from you.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.