Receptionist

Sunblink; Guildford; Sur place; GBP 20 000 - 25 000; Plein temps

Avantages offerts par ce poste

28 days holiday, increasing with service

Staff discounts on treatments and products

Commission on retail sales

Opportunities for career progression

Résumé du poste

A high-end beauty clinic in Guildford is looking for a Front of House & Customer Service Advisor to provide exceptional client experiences in a fast-paced environment. Responsibilities include welcoming clients, managing appointments, and maintaining accurate records. Ideal candidates will have customer service experience, strong communication skills, and a proactive attitude. This full-time role includes competitive benefits, career progression opportunities, and the chance to be part of a supportive team.

Qualifications

• Experience in a customer-facing role, ideally in beauty or wellness.
• Proactive and self-motivated with excellent organisational skills.
• Strong communication skills with the ability to build rapport.

Responsabilités

• Create a welcoming environment for clients and manage check-ins.
• Handle enquiries and recommend services confidently.
• Maintain accurate client records and manage bookings.

Connaissances

Customer service experience

Organisational skills

Communication skills

Proactive attitude

Confidence using systems

Outils

Outlook

Word

Booking platforms

Description du poste

Front of House & Customer Service Advisor

Guildford

Are you passionate about delivering exceptional customer experiences in a premium, fast-paced environment? We’re working with a well-established, high-end beauty clinic in Guildford that’s expanding its team and looking for a polished, personable Front of House professional to be the face of their brand.

This is a fantastic opportunity to join a growing business where no two days are the same, and where your people skills, organisation, and commercial awareness will be truly valued.

What you’ll be doing:

• Creating a warm, professional welcome for every client and ensuring a seamless check-in experience
• Managing appointments, handling enquiries, and confidently recommending services and products
• Supporting therapists by coordinating schedules and keeping the clinic running smoothly
• Maintaining accurate client records and managing bookings via the system
• Assisting with stock control and retail sales
• Supporting daily operations and end-of-day processes
• Working closely with the Clinic Manager on a variety of tasks

What we’re looking for:

• Previous Front of House, reception, or customer-facing experience (ideally within beauty, wellness, or healthcare)
• A proactive, organised, and self-motivated approach
• Strong communication skills and a natural ability to build rapport
• Confidence using systems such as Outlook, Word, and booking platforms
• A positive, “can-do” attitude with a genuine interest in the beauty industry
• A desire to learn, grow, and progress within a successful business

What’s on offer:

• 28 days holiday (including bank holidays), increasing with service
• Staff discounts on treatments and products
• Commission on retail sales
• Clear opportunities for career progression within a growing organisation

Working pattern:

Full-time, 5 days per week, including one weekend day.

If you thrive in a client-facing role and enjoy being part of a supportive, high-performing team, we’d love to hear from you.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.