Surgical Patient Coordinator

Aesthetics Talent; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Birthday off

Team events

Friendly work environment

Great company culture

Job summary

A leading cosmetic surgery provider is seeking an experienced Surgical Patient Coordinator to manage the journey of clients through various cosmetic procedures. The role requires a sales-driven individual with experience in high-volume environments, ensuring premium client care and maintaining sales targets. This position offers a dynamic working environment with benefits like birthday off and team events, making it an attractive opportunity for professionals passionate about aesthetics.

Qualifications

• Passionate about the aesthetics and cosmetic surgery industry.
• Successful sales experience in high-quality cosmetic environments.
• Ability to handle high volume administration in a fast-paced environment.
• Excellent lead conversion skills and precise bookings
• Experience handling high-volume administration

Responsibilities

• Manage the patient journey from enquiry to post-op follow-ups.
• Advise patients on procedures and answer queries.
• Ensure five-star customer service throughout the patient journey.
• Ensuring five-star customer services are provided throughout the customer journey—from initial contact to consultation to procedure and follow up
• Developing and maintaining customer relationships with follow ups
• Administrative duties in relation to sales and bookings
• Clear communication across teams, ensuring relevant information is shared
• Meeting sales targets on a monthly basis
• Resolving client issues raised
• Follow up calls, ensuring customer satisfaction and reporting issues to management

Skills

Sales-driven

High-volume administration

Client care

Lead conversion skills

Knowledge of cosmetic treatments

Job description

About the job Surgical Patient Coordinator

Prestigious, rapidly growing private plastic surgery are seeking an experienced Surgical Patient Coordinator to liaise with clients throughout the patient journey, ensuring a five-star experience at all times, and closing sales.

In return you can expect to work for one to the top cometic surgery providers, you will also receive a generous salary package in line with your skills and experience.

You can expect a fast paced and fun working environment, with a great company culture; in addition to working with a friendly team and a motivating management team, you will have your birthday off, various work events including end of month Prosecco drinks and team lunches!

Please note the role is a sales role and will require previous experience from a sales-focused B-2-C role within plastic surgery, advising on and selling a range of cosmetic surgery procedures.

Key Responsibilities:

• Managing the patient journey from enquiry to post-op follow ups
• Advising patients on procedures and answering queries
• Liaising with surgeons, creating successful relationships
• Ensuring five-star customer services are provided throughout the customer journey- from initial contact to consultation to procedure and follow up
• Developing and maintaining customer relationships: To maintain contact with clients ensuring follow ups
• Administrative duties in relation to sales- relevant paperwork, bookings etc. and sharing this with teams
• Clear communication across teams, ensuring relevant information communicated
• Meeting sales targets on a monthly basis, this role requires a sales driven individual
• Resolving Client issues raised
• Follow up calls, ensuring customer satisfaction at all times, communicating any issues with Management immediately when they arise

About you:

• You will be passionate about the aesthetics and cosmetic surgery industry and premium client care
• Successful sales experience, working in high-volume, high-quality cosmetic and aesthetic environments
• Experience and knowledge of leading industry treatments
• Excellent lead conversion skills; administrating bookings with precision, ensuring gold standard client care and a smooth treatment journey
• Experience handling high volume administration; working in a fast paced, dynamic environment

Please note any offers of employment are subject to Enhanced DBS and employment reference checks in addition to verification of UK professional registration (if applicable) and the right to work in the UK.

By submitting an application, you are consenting to Aesthetics Talent securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.

Please note that due to the high volume of applicants, only those invited for an interview will be contacted. Many thanks.