Aesthetics Patient Coordinator

Aesthetics Talent; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Generous salary package

Birthday off

Wellbeing benefits

Team lunches

End of month Prosecco drinks

Job summary

A leading aesthetic services provider in the UK is seeking an experienced Patient Coordinator to manage client interactions throughout their journey while ensuring a premium experience. Ideal candidates should have significant sales experience in the aesthetic industry and a strong understanding of non-surgical procedures, along with excellent lead conversion skills. This role promises a vibrant work culture, a competitive salary, and various benefits, including special occasions off and team events.

Qualifications

• Proven track record in sales within the aesthetic or cosmetic industry.
• Experience handling high volume of clients with a passion for premium client care.
• Strong ability to maintain customer relationships and meet sales targets.

Responsibilities

• Manage the patient journey from enquiry to follow ups.
• Advise patients on non-surgical procedures and answer queries.
• Ensure five-star customer services throughout the patient journey.

Skills

Sales experience in aesthetic industry

Excellent client care

Lead conversion skills

Understanding of non-surgical procedures

Job description

About the job Aesthetics Patient Coordinator

NON-SURGICAL PATIENT COORDINATOR

Prestigious, rapidly growing private plastic surgery and non-surgical clinic are seeking an experienced Patient Coordinator to liaise with clients throughout the patient journey, ensuring a five-star experience at all times, maximising sales opportunities.

In return you can expect to work for one to the top cometic surgery providers, you will also receive a generous salary package in line with your skills and experience.

You can expect a fast paced and fun working environment, with a great company culture; in addition to working with a friendly team and a motivating management team, you will have your birthday off, wellbeing benefits and various work events including end of month Prosecco drinks and team lunches!

Please note the role is a sales role and will require previous experience from a sales-focused B-2-C role within the aesthetic industry, advising on and booking in a range of non-surgical procedures.

Key Responsibilities:

• Managing the patient journey from enquiry to follow ups
• Advising patients on non-surgical procedures and answering queries (essential for this role is a good understanding and passion for the aesthetics industry)
• Liaising with practitioners, creating successful relationships
• Ensuring five-star customer services are provided throughout the customer journey- from initial contact to consultation to follow up
• Build positive relationships with patients and consultants acting as the liaison
• Lead conversions and client retention, building long lasting relationships with a loyal customer base
• Developing and maintaining customer relationships
• Administrative duties in relation to sales- relevant paperwork, bookings etc. and sharing this with teams
• Clear communication across teams, ensuring relevant information communicated
• Meeting sales targets on a monthly basis, this role requires a sales-driven individual
• Resolving Client issues raised
• Follow up calls, ensuring customer satisfaction at all times, communicating any issues with Management immediately when they arise

About you:

• You will be passionate about the aesthetics industry and premium client care
• Successful sales experience, working in high-volume, high-quality cosmetic and aesthetic environments
• Experience and knowledge of leading industry treatments
• Excellent lead conversion skills; administrating bookings with precision, ensuring gold standard client care and a smooth treatment journey
• Experience handling high volume administration; working in a fast paced, dynamic environment
  

Please note any offers of employment are subject to Enhanced DBS and employment reference checks in addition to verification of UK professional registration (if applicable) and the right to work in the UK.

By submitting an application, you are consenting to Aesthetics Talent securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.

Please note that due to the high volume of applicants, only those invited for an interview will be contacted.