Receptionist/Administrator

Bupa; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Long Service rewards

Interest-free travel loan

Wagestream early wage access

Pension and parental leave options

My Bupa Extras discounts

Job summary

The Dermatology Partnership, part of Bupa Health Services, is seeking a Receptionist/Administrator to support the clinic's front desk and ensure patients receive a friendly, efficient and professional service. You will manage appointments, answer calls, handle documentation and liaise with consultants and the bookings team, while upholding standard operating procedures.

This permanent, full-time role is 40 hours per week, with shifts between 8.00am and 8.00pm across Monday to Saturday, and comes

Qualifications

• Experience in high-level customer-facing service is essential.
• Strong communication skills, both verbal and written.
• Proactive and dependable with a collaborative approach.
• Attention to detail and excellent organisational skills.
• Comfortable using IT systems and handling administrative tasks.

Responsibilities

• Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.
• Answer incoming telephone calls promptly and professionally, directing queries appropriately.
• Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
• Assist with doctors' and nurses' administrative needs and respond to queries.
• Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with bookings team.
• Follow Standard Operating Procedures for all tasks and end-of-day responsibilities.

Skills

Customer service

Communication

Proactive

Team player

Organisational skills

IT systems

Tools

Booking systems

IT systems

Job description

Contract Type: Permanent - Full Time

Hours: 40 hours per week, working shifts between the hours of 8.00am and 8.00pm covering 5 days per week Monday to Saturday

Salary: Circa £29,000pa + benefits (dependent on experience)

We make health happen

The Dermatology Partnership is a growing group of private clinics, who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples' lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do, striving to be the best at what we do and believe that our patients' trust is earned through the delivery of clinical services to the highest standard.

As Receptionist / Administrator, you are responsible for supporting the overall Reception function within the Clinic. You will ensure that patients receive a friendly, efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic.

Role Responsibilities:

• Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.
• Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.
• Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
• Assist with doctors' and nurses' administrative needs and responding to queries.
• Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.
• Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end-of-day responsibilities.

Key Skills / Qualifications needed for this role:

• Experience of working in a high-level customer face to face customer service environment is essential
• A strong work ethic with a proactive and dependable approach
• Genuine passion for delivering exceptional patient care and service
• Excellent communication skills, both verbal and written
• A collaborative team player who contributes positively to the environment
• Strong organisational skills with attention to detail
• Comfortable using IT systems and handling administrative tasks
• A friendly, welcoming manner with a focus on creating a positive patient experience

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access up to 40% of your earned wages within minutes
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.