Call Centre Sales | Enquiry Specialist

Pall Mall Medical; Manchester; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Uncapped commission

Structured training and growth

Hybrid role after probation

Employee discounts

Overtime available

HEART values

Job summary

Pall Mall Medical in Manchester is seeking a Medical Enquiry Specialist. This role blends sales, customer care and relationship-building to guide patients from enquiry to booking, delivering a 5-star experience.

Full training is provided; the role offers a competitive salary from £25,000 plus commission with an OTE £33K+. The position is full-time with a hybrid working model after probation and opportunities for career growth.

Qualifications

• Sales-oriented mindset and ability to build rapport with patients.
• Excellent communication and interpersonal skills.
• Customer-focused approach with a passion for helping people.
• Organised and target-driven with a track record of meeting goals.
• Tech-savvy with experience using MS Office and CRM tools.

Responsibilities

• Be the first point of contact for patients exploring medical and Radiology appointments.
• Guide enquiries from initial contact through to booking while delivering a 5-star experience.
• Handle inbound and outbound calls and provide guidance on services and pricing.
• Convert enquiries into booked appointments with a strong commission-driven approach.
• Participate in a dynamic team environment with ongoing training.

Skills

Sales mindset

Communication skills

Customer focus

Target orientation

Tech savvy

Resilience

Tools

Microsoft Office

CRM systems

Job description

If you’re ambitious, outgoing and looking for a rewarding sales role in private healthcare, we’d love to hear from you.

Our customers say Excellent 4.8 out of 5 based on 2,146 reviews undefined

At a glance

Salary from £25,000 plus commission

Hours Full Time | 37.5hrs

Location Manchester

About Pall Mall

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 16 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.

Our patients place enormous trust in us during one of the biggest decisions of their lives. They deserve exceptional care, rapid access to expert advice and genuine reassurance whenever they need it.

Medical Enquiry Specialist

Are you a people person with a passion for sales and customer service? Looking for a rewarding role in the growing medical industry? This is your chance to shine!

No experience in the Healthcare industry? No problem! Full training is provided to help you become an expert in our services and procedures

About the role:

As a Medical Enquiry Specialist, you’ll be the first point of contact for patients exploring medical and Radiology appointments, guiding them from their initial enquiry through to booking. Your role is a blend of sales, customer care, and relationship building, ensuring every patient receives a 5 star experience.
You’ll handle inbound and outbound calls, providing guidance on our medical services, pricing, appointments and available options while converting enquiries into booked appointments. We offer a competitive commission structure, ongoing training, and a dynamic team environment where your success is rewarded.
No experience in the healthcare industry? No problem! Full training is provided to help you become confident and knowledgeable across our medical and Radiology services.

Hours: Full time = 37.5 hours per week
5 from 7 x 7.5 hour shifts between Monday to Sunday (8am-8pm)
4 weekend days per month (minimum 1 weekend off per month)

What we're looking for:

• Sales driven mindset - experience in sales, telesales, or outbound bookings is a plus!
• Exceptional communication & interpersonal skills - you’re great at building rapport and putting patients at ease.
• Customer focused approach - you genuinely care about helping people.
• Organised & target oriented - you thrive in a performance driven environment.
• Tech savvy - comfortable using Microsoft Office & CRM systems.
  Resilient & ambitious - ready to exceed targets and grow with us!

What we offer:

• Competitive salary + uncapped commission – OTE £33K+!
• Structured training & career growth opportunities.
• Vibrant, fast paced work environment in a rapidly growing industry.
• Supportive team culture with ongoing coaching from Team Leaders & Managers.
• Work life balance - Hybrid role following successful probation.
• Overtime available.
• Employee discounts on selected medical services and treatments.
• A supportive, inclusive culture built around our HEART values

Our HEART Values

Everything we do is guided by our HEART values:

Helpful – We go the extra mile for patients and colleagues.

Empathetic – We listen, care and treat everyone with compassion.

Accountable – We take ownership and deliver on our commitments.

Resourceful – We embrace challenges and find solutions.

Teamwork – We achieve more by working together.

Join us & be part of an exciting journey

If you’re ambitious, outgoing, and looking for a rewarding sales role in private healthcare, we’d love to hear from you.