Sales Development Representative

2020 Innovation; Coleshill CP; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Commission

25 days annual leave + bank holidays

Pension scheme

Wellness benefits

Free parking

Life assurance (3x salary)

Job summary

20:20 Innovation in Coleshill is seeking a proactive Sales Development Representative to drive new business through outbound calls and targeted outreach.

You will work closely with the New Sales Team Lead and Account Executive to qualify opportunities and book high-quality meetings, blending phone-first prospecting with consultative selling.

The role offers hybrid working, a commission plan and strong opportunities for progression in a fast-growing company with a supportive team culture.

Qualifications

• Essential: Confident and energetic on the phone and able to handle high outbound call volumes.
• Excellent verbal communication and ability to build rapport with new contacts.
• Resilient and positive, able to handle rejection and keep momentum.
• Strong written communication skills for personalised outreach.
• Self-motivated, target-driven and results-oriented.
• Well organised with time management and prioritisation.
• Coachable and eager to learn.
• Proficient with MS Office.

Responsibilities

• Generate new business through proactive outbound activity to book meetings for the sales team.
• Book high-quality meetings for the sales team with prospective firms.
• Develop and nurture prospect relationships through consistent outreach.
• Collaborate with the New Sales Team Lead and Account Executive.
• Maintain high activity levels and strong time management to drive results.

Skills

Outbound calls

Verbal communication

Resilience

Written communication

Self-motivated

Time management

Organised

Objection handling

Coachable

MS Office

Tools

CRM system

Job description

Sales Development Representative

At 20:20 Innovation, we have an exciting opportunity in our sales team as we are looking for a Sales Development Representative who will be responsible for contacting prospective clients and generating new sales opportunities.

Company Description

We are proudly working with over 2,000 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment.

You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture. The team have crystallised the core values which make us tick, and these are:

• Trust and Collaboration
• Agility and Innovation
• Integrity
• Inspiring Community

Role Description

The Sales Development Representative role is full-time, based at our Coleshill office three days a week with two days from home. You'll work closely with our New Sales Team Lead and Account Executive to generate new business through proactive outbound activity, with one core goal: booking high-quality meetings for the sales team.

This is a phone-first role. Most of your day will be spent making outbound calls to prospective firms, opening conversations, understanding their needs and qualifying genuine opportunities. It suits someone who enjoys picking up the phone, isn't knocked back by a "no" and gets a real buzz from turning a cold contact into a booked meeting.

We're looking for someone with a positive, resilient attitude, sharp attention to detail and the drive to have meaningful conversations day in, day out. As a small but fast-growing business, we need someone who learns quickly, masters consultative selling techniques and gives every prospect a first-class experience over the phone. You'll thrive here if you're well organised, target-focused and able to engage people with confidence and curiosity. Consistently high activity levels and strong time management are what turn effort into results in this role.

Knowledge, Skills & Qualifications

Essential:

• Confident and energetic on the phone, comfortable making a high volume of outbound calls every day
• Excellent verbal communication and the ability to build rapport quickly with people you've never spoken to before
• Resilient and positive, able to handle rejection and keep momentum going
• Strong written communication skills for crafting personalised outreach that gets a response
• Self-motivated, target-driven and results-oriented
• Well organised, with the ability to prioritise, manage your own time and sustain high activity levels
• Quick on your feet, able to answer questions and handle objections with ease
• Curious and coachable, with a genuine drive to develop and succeed as part of a team
• Strong IT skills and a proficient user of MS Office

Desirable:

• Previous experience in an outbound sales or telephone-based role
• Working knowledge of a CRM system

What do we offer?

• Competitive salary
• Quick progression for the right person
• Commission
• 25 days annual leave plus bank holidays with an additional 3 days given by the Company
• Wellness and social benefits, including Cashplan, Employee Assistance Programme, Team Volunteering Day and Away Day
• Option to buy or sell annual leave
• Pension scheme
• Access to employee discounts, vouchers and cashback
• Hybrid working
• 3 x basic salary life assurance
• Free parking