Sales Development Representative

2020 Innovation; Coleshill CP; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Commission

25 days leave + bank holidays

Wellness benefits

Employee discounts

Away Day

Volunteer day

Buy/sell annual leave

Job summary

20:20 Innovation is seeking a Sales Development Representative to join the Coleshill-based team. The role is full-time with three days in the office and two days remotely, focusing on proactive outbound activity to book high-quality meetings for the sales team.

You will spend much of your day on outbound calls, building rapport, qualifying opportunities, and maintaining a high level of activity with strong time-management and curiosity to turn cold contacts into engagements.

Qualifications

• Confident and energetic on the phone with high outbound activity.
• Excellent verbal communication and quick rapport-building.
• Resilient and positive, able to handle rejection and keep momentum.

Responsibilities

• Make outbound calls to prospective firms to generate opportunities.
• Qualify opportunities and book meetings for the sales team.
• Engage with prospects to understand needs and drive follow-up conversations.

Skills

Outbound calls

Verbal communication

Resilience

Written communication

Self-motivation

Time management

Handling objections

Coachability

MS Office

CRM system

Outbound sales experience

Tools

MS Office

CRM system

Job description

At 20:20 Innovation, we have an exciting opportunity in our sales team as we are looking for an Sales Development Representative who will be responsible for contacting prospective clients and generating new sales opportunities.

Company Description

We are proudly working with over 2,000 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment.

You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture. The team have crystallised the core values which make us tick, and these are:

• Trust and Collaboration
• Agility and Innovation
• Integrity
• Inspiring Community

Role Description

The Sales Development Representative role is full-time, based at our Coleshill office three days a week with two days from home. You'll work closely with our New Sales Team Lead and Business Development Manager to generate new business through proactive outbound activity, with one core goal: booking high-quality meetings for the sales team.

This is a phone-first role. Most of your day will be spent making outbound calls to prospective firms, opening conversations, understanding their needs and qualifying genuine opportunities. It suits someone who enjoys picking up the phone, isn't knocked back by a "no" and gets a real buzz from turning a cold contact into a booked meeting.

We're looking for someone with a positive, resilient attitude, sharp attention to detail and the drive to have meaningful conversations day in, day out. As a small but fast-growing business, we need someone who learns quickly, masters consultative selling techniques and gives every prospect a first-class experience over the phone. You'll thrive here if you're well organised, target-focused and able to engage people with confidence and curiosity. Consistently high activity levels and strong time management are what turn effort into results in this role.

Knowledge, Skills & Qualifications

• Confident and energetic on the phone, comfortable making a high volume of outbound calls every day
• Excellent verbal communication and the ability to build rapport quickly with people you've never spoken to before
• Resilient and positive, able to handle rejection and keep momentum going
• Strong written communication skills for crafting personalised outreach that gets a response
• Self-motivated, target-driven and results-oriented
• Well organised, with the ability to prioritise, manage your own time and sustain high activity levels
• Quick on your feet, able to answer questions and handle objections with ease
• Curious and coachable, with a genuine drive to develop and succeed as part of a team
• Strong IT skills and a proficient user of MS Office
• Previous experience in an outbound sales or telephone-based role
• Working knowledge of a CRM system

What do we offer?

• Quick progression for the right person
• Commission
• 25 days annual leave plus bank holidays with an additional 3 days given by the Company
• Wellness and social benefits, including Cashplan, Employee Assistance Programme, Team Volunteering Day and Away Day
• Option to buy or sell annual leave
• Access to employee discounts, vouchers and cashback