Sales & Customer Care Coordinator

Confidential; Macclesfield; On-site; GBP 28,000 - 30,000; Full time

Job summary

Adecco Group UK & Ireland is hiring a Sales and Customer Service Administrator in Macclesfield. This full-time, office-based role supports the sales team by processing orders, managing customer accounts, and coordinating with production, warehouse and finance to ensure timely delivery.

You will handle quotes and pricing, maintain CRM records, respond to customer inquiries, and generate sales documentation. The ideal candidate has strong Excel skills and a proactive approach to delivering

Qualifications

• Experience in sales administration or customer service.
• Proficiency with Excel and CRM systems.
• Ability to liaise with multiple internal departments.
• Excellent communication and organisational skills.

Responsibilities

• Provide administrative support to the sales team to ensure efficient operation.
• Process customer orders accurately and in a timely manner.
• Prepare quotes, pricing information, and sales documentation.
• Maintain and update customer accounts and CRM systems.
• Act as a primary point of contact for key customers.
• Respond quickly to enquiries regarding products, pricing, and order status.
• Build and maintain strong relationships with customers.
• Resolve customer queries and elevate issues where necessary.
• Liaise with production, warehouse, and logistics teams to ensure orders are delivered on time.
• Monitor order progress and update customers regularly.
• Manage stock availability and communicate any delays or changes.
• Maintain accurate records of sales activity and customer interactions.
• Assist with sales reporting, forecasts, and analysis.
• Support with invoicing and liaise with finance where required.
• high level IT skills including Excel are required.

Skills

Customer service

Order management

Communication

Attention to detail

Tools

CRM systems

Excel

Job description

Adecco Group UK & Ireland is hiring a Sales and Customer Service Administrator in Macclesfield. This full-time, office-based role supports the sales team by processing orders, managing customer accounts, and coordinating with production, warehouse and finance to ensure timely delivery.

You will handle quotes and pricing, maintain CRM records, respond to customer inquiries, and generate sales documentation. The ideal candidate has strong Excel skills and a proactive approach to delivering