Customer Care Coordinator

Forrest Recruitment; Alderley Edge; On-site; GBP 18,000 - 24,000; Full time

Job summary

Forrest Recruitment is seeking a Customer Care Administrator for a permanent, full-time role based in Wilmslow. The position focuses on organised administration, customer communications, and coordination across internal teams. You will handle inquiries, process forms, and support payroll-related tasks.

Ideal candidates will demonstrate strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently in a busy office environment.

Qualifications

• Experience in a customer service administrator role.
• Excellent organisation and communication skills.
• Able to manage multiple tasks and deadlines.

Responsibilities

• Answer customer service calls and emails.
• Log information in files and monitor spreadsheets.
• Raise work requests and coordinate appointments.
• Prepare reports and minutes for meetings.
• Collate weekly timesheets for payroll.
• Confirm arrangements on behalf of the director.

Skills

Customer service

Administration

Telephone support

Record keeping

Microsoft Office

Job description

Customer Care Administrator - Permanent - Full-Time

We are currently recruiting for an experienced Customer Services Administrator to join our well-established client based in Wilmslow. This role would be an excellent opportunity for an individual who can demonstrate their organisation and communication.

Duties

• Issuing welcome letters and recording for the 6-week check in
• Answering customer service telephone calls and emails
• Logging information in the correct files
• Raising work requests on the systems and monitoring spreadsheets
• Responding to customer queries
• Ordering materials/purchase orders
• Coordinating and diarising appointments
• Issuing forms and documents
• Liaising with internal and external teams to ensure they are dealt with efficiently
• Preparing reports and minutes for weekly customer service meetings processing staff holidays/sickness/absences
• Collation of weekly timesheets for payroll
• Confirming arrangements on behalf of the director