Sales Coordinator - Technical & Customer Support

Allscreens Nationwide Ltd; Nottingham; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Family-Friendly Leave

Carer’s Days

Company Pension Scheme

Health & Wellbeing

Cycle to Work Scheme

Professional Development

Inclusive networks

Recognition Scheme

Job summary

Omega Red Group, the UK leader in earthing and height safety, is seeking a Sales Coordinator in Nottingham. You will support the sales and operations teams, manage customer relationships, coordinate repair and remedial works, and prepare quotations to drive timely project delivery.

The role requires at least 1 year in customer service or sales support, proficiency in Microsoft Office and CRM systems, and strong organisational skills.

Qualifications

• Minimum 1 year's experience in a customer service or sales support environment.
• Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
• Experience managing customer enquiries and maintaining accurate records.
• Previous experience in a sales administration or sales coordination role.
• Experience working within a construction, repairs, property services, or technical environment.
• Familiarity with CRM systems and sales reporting.

Responsibilities

• Manage and develop an existing customer pipeline through regular follow-ups, relationship building, and identifying opportunities for additional products and services.
• Act as a primary point of contact for customers, providing professional and responsive support throughout the customer journey.
• Handle inbound enquiries efficiently, ensuring all requests are resolved promptly and to a high standard.
• Prepare and issue quotations for remedial and repair works, following up to maximise conversion opportunities.
• Coordinate with customers, suppliers, contractors, and internal departments to ensure smooth project delivery and order progress.
• Monitor project progress and timelines, proactively communicating updates, delays, or issues to relevant stakeholders.
• Maintain accurate and up-to-date customer records within company systems and databases.
• Interpret and process technical information relating to repair solutions and customer requirements.
• Produce reports, performance data, and customer insights using company systems and Microsoft Office applications.
• Support the wider sales team in achieving business objectives, customer satisfaction targets, and revenue growth.

Skills

Microsoft Office

CRM systems

Customer service

Sales support

Job description

Omega Red Group, the UK leader in earthing and height safety, is seeking a Sales Coordinator in Nottingham. You will support the sales and operations teams, manage customer relationships, coordinate repair and remedial works, and prepare quotations to drive timely project delivery.

The role requires at least 1 year in customer service or sales support, proficiency in Microsoft Office and CRM systems, and strong organisational skills.