Sales Coordinator

Omega Red Group; Nottingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Family-Friendly Leave

Company Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

Training & career development

Job summary

Omega Red Group, the recognised UK market leader in earthing, lightning protection and height safety protection, is recruiting a Sales Coordinator to support sales and operations. You will manage customer relationships, coordinate repairs, and process quotations in a fast-paced environment.

The role requires strong organisation, excellent communication, and the ability to handle multiple priorities while delivering exceptional customer service.

Qualifications

• Minimum 1 year's experience in a customer service or sales support environment.

Responsibilities

• Manage and develop an existing customer pipeline through regular follow-ups and relationships.
• Act as primary contact for customers, providing professional support throughout the journey.
• Handle inbound enquiries, ensuring requests are resolved promptly and to a high standard.
• Prepare and issue quotations for remedial and repair works and follow up to maximise conversions.
• Coordinate with customers, suppliers, contractors, and internal departments for smooth delivery.

Skills

Customer service

Sales support

Communication

Organization

Relationship building

Tools

Microsoft Office Suite

CRM systems

Job description

Sales Coordinator
Salary:

About Us

Omega Red Group is the recognised UK market leader in earthing, lightning protection, and height safety protection.

About Us

Omega Red Group is the recognised UK market leader in earthing, lightning protection, and height safety protection. Omega Red offers survey, design, installation, testing, maintenance, and repair solutions for earthing, lightning protection, surge protection and height safety. The business is passionate about protecting people, property, electrical equipment and systems, from the damaging effects of lightning strikes, electrical faults and surges.

The Role

As a Sales Coordinator, you will play a key role in supporting our sales and operational teams while delivering an outstanding experience for our customers. You will be responsible for managing customer relationships, coordinating repair and remedial works, processing quotations, and ensuring projects are delivered efficiently and on schedule. This is a fast-paced and varied role that requires strong organisational skills, excellent communication, and the ability to manage multiple priorities while maintaining exceptional attention to detail. To succeed in this role, you will be a highly organised and proactive individual with a passion for delivering excellent customer service and achieving results. You will be comfortable working in a busy sales environment, managing competing priorities, and building positive relationships with both customers and colleagues.

Key Responsibilities

• Manage and develop an existing customer pipeline through regular follow-ups, relationship building, and identifying opportunities for additional products and services.
• Act as a primary point of contact for customers, providing professional and responsive support throughout the customer journey.
• Handle inbound enquiries efficiently, ensuring all requests are resolved promptly and to a high standard.
• Prepare and issue quotations for remedial and repair works, following up to maximise conversion opportunities.
• Coordinate with customers, suppliers, contractors, and internal departments to ensure smooth project delivery and order fulfilment.
• Monitor project progress and timelines, proactively communicating updates, delays, or issues to relevant stakeholders.
• Maintain accurate and up-to-date customer records within company systems and databases.
• Interpret and process technical information relating to repair solutions and customer requirements.
• Produce reports, performance data, and customer insights using company systems and Microsoft Office applications.
• Support the wider sales team in achieving business objectives, customer satisfaction targets, and revenue growth.

What You’ll Need

• Minimum 1 year's experience in a customer service or sales support environment.
• Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
• Experience managing customer enquiries and maintaining accurate records.
• Previous experience in a sales administration or sales coordination role
• Experience working within a construction, repairs, property services, or technical environment.
• Familiarity with CRM systems and sales reporting.

What You'll Get

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
• Financial & Life Assurance:Company Pension Scheme with salary sacrifice options
• Health & Wellbeing:Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks:Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.