Sales Coordinator

BSS LSE Region; Swansea; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary + bonus

Mon-Fri hours

22 days holiday + BH

Full training

Pension

Life assurance

Employee discounts

Health & wellbeing benefits

Flexible working options

Career progression

Job summary

BSS Industrial is seeking a motivated trainee to support the external Account Manager in Swansea and across our branch network. You’ll use CRM and Sales Hub to generate leads, manage enquiries from first contact to invoice, and build strong relationships with customers and suppliers.

The 12-month apprenticeship comes with full training, a competitive salary, and bonus potential up to £1,500 per year. Benefits include Monday–Friday hours, 22 days holiday, pension, life assurance, and career

Qualifications

• Customer service experience preferred.
• Strong sales awareness and goal orientation.
• Experience in phone-based or customer service roles helpful.
• Organised, proactive and able to prioritise.
• Able to work independently and as part of a team.
• IT literate with good numerical skills.
• Product knowledge desirable but not essential.

Responsibilities

• Understand customer needs and support the external Account Manager
• Use CRM and Sales Hub systems to generate leads and sales opportunities
• Manage customer enquiries from first contact to invoice
• Recommend products and alternatives to maximise sales
• Achieve personal sales targets while managing margins
• Build strong relationships with customers and suppliers
• Provide a central point of contact for customer queries
• Maintain accurate sales and credit documentation
• Support stock takes when required
• Always work safely and follow company procedures

Skills

Customer service experience

Sales awareness

Phone-based communication

Organised

Independent and team player

IT literate

Numerical skills

Product knowledge desirable

Tools

CRM systems

Sales Hub

Job description

BSS Industrial is a leading distributor of heating, pipeline and mechanical services equipment, with over 110 years of experience. We support customers across the building services and industrial sectors through a strong branch network and expert teams.

What you’ll do

• Understand customer needs and support the external Account Manager
• Use CRM and Sales Hub systems to generate leads and sales opportunities
• Manage customer enquiries from first contact to invoice
• Recommend products and alternatives to maximise sales
• Achieve personal sales targets while managing margins
• Build strong relationships with customers and suppliers
• Provide a central point of contact for customer queries
• Maintain accurate sales and credit documentation
• Support stock takes when required
• Always work safely and follow company procedures

What we’re looking for

• Confident communicator with a customer-focused mindset
• Strong sales awareness and desire to succeed
• Experience in a phone-based or customer service role is helpful
• Organised, proactive and able to prioritise
• Comfortable working independently and in a team
• IT literate with good numerical skills
• Product knowledge is desirable but not essential

No experience? No problem.

We offer a 12-month apprenticeship and full training to help you develop into a customer sales expert.

What you’ll get

• Competitive salary plus bonus (bonus is up to £1,500 per year)
• Monday - Friday working hours (no weekends or late evenings)
• 22 days holiday + bank holidays
• Full training and development opportunities
• Pension, life assurance and share schemes
• TP Group employee discounts
• Health, wellbeing and family-friendly benefits
• Flexible working options are available and encouraged.You be you, it makes us, us.
• Clear career progression

Every day, we work together, giving our best to be the best. By sharing our knowledge, we don’t just support our colleagues, we create an unrivalled customer experience that shows them that we really care. We’re driven to remain a truly inclusive employer. Please let the Hiring Manager know how we can help you to thrive as your authentic self. You be you, it makes us, us.

We reserve the right to cancel or close this vacancy without notice or reason, and prior to the expiry date.

Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email

Building better communities

Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.

find out more

Who we are