Sales Coordinator

Macfarlane Packaging; North East; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Flexible benefits

Wellbeing programs

Career development

Employee discounts

Job summary

Macfarlane Packaging in Newcastle upon Tyne is seeking a Sales Coordinator to support our dynamic sales team. You will be the first point of contact for customer accounts, manage enquiries, process orders and help revive lapsed accounts to maintain smooth operations.

Working with Sales Executives, purchasing and logistics, you’ll use MS Dynamics and Microsoft Office to track leads, update records and monitor activity, delivering excellent service and contributing to growth.

Qualifications

• Minimum of 12 months experience in a sales coordination, administration, or support role.
• Proven ability to handle customer enquiries and outbound calls in a phone-based environment.
• Proficiency with CRM systems (MS Dynamics advantageous) and Microsoft Office.

Responsibilities

• Support sales growth by managing and streamlining order progression and customer communications.
• Use MS Dynamics to track leads, update records, and monitor sales activity.
• Proactively contact lapsed accounts to unlock up-selling opportunities.
• Collaborate with Sales Executives, purchasing and logistics to ensure timely order fulfilment.
• Handle customer enquiries and process orders with accuracy to maintain service excellence.

Skills

CRM Systems (MS Dynamics)

Microsoft Office

Customer service

Order management

Communication skills

Tools

MS Dynamics

Microsoft Office

Job description

Sales Coordinator - The Waterfront Newburn Riverside, Newcastle Upon Tyne

Join a market leader and support our dynamic sales team

• Salary: Up to £30,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Hours: 37.5 per week, Monday-Friday
• Sector: Packaging Distribution sales

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we re in the business of protecting what matters - our people, our customers, and the planet. We re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you re eager to support a top-performing team and develop your skills in sales administration, read on

Your Role: Sales Coordinator

As a Sales Coordinator working within our Newcastle team, you ll play a pivotal role in underpinning our sales success. You ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You ll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We re Looking For

You ll be an organised and proactive professional with a knack for sales support. We re looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we d love to see:

• Minimum of 12 months experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Why Choose Macfarlane

We reward your contribution with a competitive salary and a benefits package designed to enhance your work-life balance, including:

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, including enhanced pension and life assurance
• Wellbeing and employee assistance programs
• Extensive training and career development opportunities
• Employee discounts, volunteering days, and more!

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

No recruitment agencies, please.