Sales Coordinator

Macfarlane Packaging; Harlow; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Flexible benefits

27 days holiday

Leave purchase scheme

Job summary

Macfarlane Packaging are seeking a Sales Coordinator to support our Newcastle team. You will be the first point of contact for customer accounts, handling enquiries, processing orders and helping the Sales Executives keep orders flowing.

Based in Newcastle, the role offers a 37.5-hour week, a salary up to £30,000 and benefits. You will use MS Dynamics to track leads and maintain customer records.

Qualifications

• 12 months+ experience in sales coordination/administration role.
• Proven ability handling customer enquiries and outbound calls.
• Excellent communication and relationship-building skills.

Responsibilities

• Support sales growth by managing order progression and customer communications.
• Use MS Dynamics CRM to track leads, update records and monitor activity.
• Proactively contact lapsed/underutilised accounts to unlock upsell opportunities.
• Coordinate with Sales, purchasing and logistics to ensure timely order fulfilment.

Skills

Sales coordination

Customer service

CRM experience

MS Office

Tools

MS Dynamics CRM

Job description

Sales Coordinator - The Waterfront Newburn Riverside, Newcastle Upon Tyne

Join a market leader and support our dynamic sales team.

Salary: Up to £30,000 basic (depending on experience) + bonuses/OTE

Benefits: Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme

Hours: 37.5 per week, Monday-Friday

Sector: Packaging Distribution sales

Unpack a rewarding sales career with Macfarlane Packaging. At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers, and the planet. We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment.

If you're eager to support a top-performing team and develop your skills in sales administration, read on.

Your Role

Sales Coordinator. As a Sales Coordinator working within our Newcastle team, you'll play a pivotal role in underpinning our sales success. You'll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You'll Be Doing

Supporting sales growth by managing and streamlining order progression and customer communications. Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity. Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling. Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment. Handling customer enquiries and processing orders with precision to maintain service excellence.

What We're Looking For

• Minimum of 12 months' experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Why Choose Macfarlane

We reward your contribution with a competitive salary and a benefits package designed to enhance your work-life balance.