Sales Coordinator

Lindab Ltd; Basildon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension match 4%

Free parking

Group Life Assurance

Bonus scheme

Wellbeing program

Job summary

Lindab Ltd is seeking a Sales Coordinator to join our team and report directly to the Branch Manager. You will receive and accurately process orders and inquiries, delivering an exceptional customer experience and maintaining high accuracy to meet KPI targets.

You'll coordinate stock transfers, inform customers of progress, and support sales growth by identifying opportunities. You will also handle trade counter transactions and ensure all procedures are followed to uphold Lindab's standards.

Qualifications

• Experience in customer service, order processing, or a commercial sales environment.
• Experience with ERP or sales/quoting systems.
• Experience handling payments in a Trade Counter setting.
• Understanding of logistics or stock coordination processes.
• Ability to work closely with cross-functional teams (BDMs, Branch Managers, other regional branches, Credit Control, Logistics).

Responsibilities

• Receive and accurately process orders and enquiries to deliver an exceptional customer experience.
• Maintain high accuracy levels to support KPI targets and response-time standards.
• Coordinate stock transfers and order movements across branches and departments.
• Keep customers informed throughout the order fulfilment process.
• Support sales growth by identifying opportunities and assisting cross-selling.
• Confidently manage cash and card payments at the trade counter and ensure procedures are followed.

Skills

Customer service experience

Order processing

Commercial sales environment

Communication

Education

No formal education requirement

Tools

ERP systems

Quoting tools

Stock management platforms

Job description

Do you have a strong background and passion for customer service, sales support, and operational coordination?

Then you might be the person we’re looking for! Take on the role of Sales Coordinator and report directly to our Branch Manager.

The role as Sales Coordinator

As our Sales Coordinator, your mission will be to deliver an exceptional customer experience by receiving and accurately processing orders and enquiries, ensuring every request is handled with care and completed to the customer’s full satisfaction. You will also contribute to achieving team KPIs by maintaining high accuracy levels, meeting response-time standards, and supporting overall service performance.

You’ll work closely with branches within your region and other departments to coordinate stock transfers and order movements, keeping customers informed throughout. Partnering with your regional BDM and Branch Manager, you’ll actively support sales growth by identifying opportunities, developing new business, and championing our products and services.

You’ll also play a key role at our trade counter, confidently managing cash and card payments and ensuring all transactions meet company procedures.

In this role, you’ll be central to building strong customer relationships, supporting KPI achievement across the team, and helping us maintain the high standards Lindab is known for.

Who you are

You have strong knowledge and experience within customer service, order processing, or a commercial sales environment. You understand the importance of accuracy, communication, and customer satisfaction in a fast‑paced setting. You have experience working with systems such as ERP, quoting tools, or stock management platforms.

As a person, you are organised, proactive, and confident communicating with customers and colleagues. You are also commercially aware, solution‑focused, and comfortable managing multiple tasks at once. In your way of working, you are structured, efficient, and focused on delivering a positive experience.

Finally, it is important for us that you share our values, Customer Success, Down to earth and Neatness and order.

What you bring

• Experience in customer service, order processing, or a similar role
• Familiarity with ERP or sales/quoting systems
• Experience handling payments in a Trade Counter setting (cash/card)
• Understanding of logistics or stock coordination processes
• Ability to work closely with cross-functional teams (BDMs, Branch Managers, other regional branches, Credit Control, Logistics)

What we offer

• Competitive salary
• Monday - Thursday 8am - 5pm, Friday 8am - 4pm with 1-hour for lunch
• Opportunities to develop and grow professionally
• Genuinely great colleagues who want to see the company and each other succeed
• 25-days annual leave, + 8 days statutory Bank Holidays and Christmas / New Years closure
• Company Occupational Sick Pay
• Company Bonus Scheme
• Group Life Assurance
• Free parking
• Corporate workwear inc. PPE
• Company Pension contribution matched at 4%
• Part of the Mental Health Charter: Wellbeing app, Mental Health Champions, EAP program and discounts on counselling
• Online retail discounts & savings including; gym, holidays, hotels and family days out
• Long Service Awards
• Annual flu jab

We are looking forward to hearing from you. If you have any questions, feel free to reach out.