Sales & Operations Coordinator (ERP, Trade Counter)

Lindab Ltd; Basildon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension match 4%

Free parking

Group Life Assurance

Bonus scheme

Wellbeing program

Job summary

Lindab Ltd is seeking a Sales Coordinator to join our team and report directly to the Branch Manager. You will receive and accurately process orders and inquiries, delivering an exceptional customer experience and maintaining high accuracy to meet KPI targets.

You'll coordinate stock transfers, inform customers of progress, and support sales growth by identifying opportunities. You will also handle trade counter transactions and ensure all procedures are followed to uphold Lindab's standards.

Qualifications

• Experience in customer service, order processing, or a commercial sales environment.
• Experience with ERP or sales/quoting systems.
• Experience handling payments in a Trade Counter setting.
• Understanding of logistics or stock coordination processes.
• Ability to work closely with cross-functional teams (BDMs, Branch Managers, other regional branches, Credit Control, Logistics).

Responsibilities

• Receive and accurately process orders and enquiries to deliver an exceptional customer experience.
• Maintain high accuracy levels to support KPI targets and response-time standards.
• Coordinate stock transfers and order movements across branches and departments.
• Keep customers informed throughout the order fulfilment process.
• Support sales growth by identifying opportunities and assisting cross-selling.
• Confidently manage cash and card payments at the trade counter and ensure procedures are followed.

Skills

Customer service experience

Order processing

Commercial sales environment

Communication

Education

No formal education requirement

Tools

ERP systems

Quoting tools

Stock management platforms

Job description

Lindab Ltd is seeking a Sales Coordinator to join our team and report directly to the Branch Manager. You will receive and accurately process orders and inquiries, delivering an exceptional customer experience and maintaining high accuracy to meet KPI targets.

You'll coordinate stock transfers, inform customers of progress, and support sales growth by identifying opportunities. You will also handle trade counter transactions and ensure all procedures are followed to uphold Lindab's standards.