Sales Consultant (Part Time 22 Hours) - Kenzo Bicester

FASHION GROUP; Bicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

KENZO is seeking a Sales Consultant to act as an ambassador for the brand. You will create an outstanding customer journey, build loyalty, and maximise profitability by understanding client needs and product knowledge.

Join a dynamic in-store team focused on delivering exceptional service, fashion expertise, and maintaining Kenzo’s premium brand image through top-quality customer interactions and CRM engagement.

Qualifications

• Experience in sales and customer service.
• Strong interest in fashion and trends.
• Commitment to meeting and exceeding targets.
• Eligible for a professional store appearance and branding.
• Understanding of retail KPIs and performance metrics.

Responsibilities

• Welcome clients to the store and create a comfortable environment.
• Greet clients, build relationships, and assist in selecting products.
• Suggest complementary products and share product knowledge.
• Process sales confidently while maintaining client relationships.
• Capture CRM details to build a personal client book and follow up.
• Maintain store standards and adhere to Kenzo visual guidelines.
• Stay updated on fashion trends through training and product information.
• Keep stock organized and assist with stock control.
• Support the overall store experience and brand image.

Skills

Experience in sales

Passion for fashion

Targets-driven

Excellent personal presentation

Retail KPIs

Job description

ABOUT KENZO

To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.

Through Nigo’s instinct for contemporary design, a new vision takes shape at KENZO: ‘real-to-wear’, a genuine wardrobe founded in the authentic desires of the post-digital mentality. It is a realistic approach to fashion, which transcends the conventional labels of ‘formal’, ‘casual’ or ‘street’ in favour of the syntheses that make up real wardrobes today.

A series of encounters take place: the everlasting codes of KENZO are considered through an instant lens, the ‘Jungle’ fashion of its founder is distilled into succinctly covetable items, and a new sense of exclusivity heightens the universal appeal key to the Maison’s history. In the encounter between the founder and the heir, the core of KENZO is amplified: unconventional fashion for the future rooted in the permanence of its past.

MAIN PURPOSE

As a Sales Consultant for Kenzo, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

KEY RESPONSIBILITIES

• Welcome all our clients to the Store ensuring the client feels comfortable in the environment.
• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image
• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager
• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
• Support the control and management of stock

QUALIFICATIONS

• Experience in sales
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Kenzo Brand Ambassador
• Understanding of Retail KPIs