Fashion Brand Ambassador — Elevate Client Experience

FASHION GROUP; Bicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

KENZO is seeking a Sales Consultant to act as an ambassador for the brand. You will create an outstanding customer journey, build loyalty, and maximise profitability by understanding client needs and product knowledge.

Join a dynamic in-store team focused on delivering exceptional service, fashion expertise, and maintaining Kenzo’s premium brand image through top-quality customer interactions and CRM engagement.

Qualifications

• Experience in sales and customer service.
• Strong interest in fashion and trends.
• Commitment to meeting and exceeding targets.
• Eligible for a professional store appearance and branding.
• Understanding of retail KPIs and performance metrics.

Responsibilities

• Welcome clients to the store and create a comfortable environment.
• Greet clients, build relationships, and assist in selecting products.
• Suggest complementary products and share product knowledge.
• Process sales confidently while maintaining client relationships.
• Capture CRM details to build a personal client book and follow up.
• Maintain store standards and adhere to Kenzo visual guidelines.
• Stay updated on fashion trends through training and product information.
• Keep stock organized and assist with stock control.
• Support the overall store experience and brand image.

Skills

Experience in sales

Passion for fashion

Targets-driven

Excellent personal presentation

Retail KPIs

Job description

KENZO is seeking a Sales Consultant to act as an ambassador for the brand. You will create an outstanding customer journey, build loyalty, and maximise profitability by understanding client needs and product knowledge.

Join a dynamic in-store team focused on delivering exceptional service, fashion expertise, and maintaining Kenzo’s premium brand image through top-quality customer interactions and CRM engagement.