Supervisor - Kenzo - Bruton Street

FASHION GROUP; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

KENZO, part of LVMH, seeks a Store Supervisor for its Bruton Street flagship in London. You will inspire the team to deliver outstanding client service, uphold brand standards, and drive profitable sales while meeting KPI targets.

You will lead by example, manage visual merchandising, clienteling, stock control, and weekly reporting, ensuring the store embodies the Kenzo image and delivers a premium customer experience.

Qualifications

• Education: Degree level or above.
• Experience: 5+ years in Luxury Retail; 3+ years in people management.
• Software: Office suite and Lotus Notes proficiency.

Responsibilities

• Brand Ambassador: excite and embody the Kenzo brand for customers and team.
• General Store VM/ Client Management: adhere to visual guidelines and enhance client journey.
• Sales/ Business Monitoring: drive sales, monitor stock, and set KPI targets.
• Team Management/ Back Office: lead and develop sales team; HR liaison and reporting.

Education

Degree level or above

Tools

Microsoft Office

Lotus Notes

Job description

As a Supervisor for KENZO store in Bruton Street, you will be an Ambassador of the brand, effectively motivating the team to maximise profitable sales whilst ensuring KPI’s and guidelines are delivered. To run and operate an efficient store which represents the Keno’s brand image.

Job responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example in demonstrating role model behaviour that is representative of the brand

General Store VM/ Client Management

• Implement and maintain all visual guidelines
• Enhance customer service standards in store to ensure the best client journey
• Drive utilisation of client books and aftersales care to ensure loyalty in our customers
• Ensure standards for quality of the selling ceremony, customer service, grooming is maintained and consistent with brand requirements.

Sales/ Business Monitoring

• Manage and motivate the team to increase sales and ensure efficiency
• Manage stock levels in the Store and making sure sufficient stock is available
• Ensure stock loss is minimised by conducting weekly rotative inventories and bi-annual stock takes
• Liaise with your line manager to set sales and KPI targets for the team
• Keep up to date of market trends in the retail industry (specifically UK RTW and LG market), understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Monitor sales performance, analyse results and forecast trends to propose commercial action plans to maximise sales and minimise costs.

Team Management/ Back Office

• Conduct full bi-annual appraisals (P&CR) in conjunction with HR Director UK and reviewing succession plans
• Conduct monthly catch-ups with the team and communicate clear objectives to them
• Work with UK HR on recruitment, organisation of training and general HR issues
• Coaching, training and developing the sales team to ensure KPI and sales targets are achieved
• Participate in regular managers’ meetings with the wider teams to share business performance, ideas and best practice
• Ensure all Company policies and procedures are adhered to
• Submit weekly reports to the relevant stakeholders
• Build strong relationships with the Senior team/Head Office in Paris and HR and Finance in UK

Profile

Education and Experience

• Education: to Degree level or above
• Experience: minimum of 5 years’ experience in Luxury Retail, minimum of 3 years’ managing people
• Software: Excellent working knowledge of Microsoft Office and Lotus Notes
• Good team player and ability to work on own with high levels of motivation
• Sound knowledge of UK Retail Laws, security and Health and Safety Legislation

Person Specification

• Ability to effectively and successfully lead and manage a team
• Strong and demonstrable commercial acumen
• A passion for customer service and sales floor focused
• Excellent at working and delivering against deadlines and the ability to work under pressure
• Ability to prioritise for self and the team and be able to multi task
• Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
• Proactive and positive in approach
• Able to communicate effectively with all internal and external customers and at all levels of the organisation
• Excellent communication skills both written and oral

Additional information

ABOUT KENZO:

To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.

Through Nigo’s instinct for contemporary design, a new vision takes shape at KENZO: ‘real-to-wear’, a genuine wardrobe founded in the authentic desires of the post-digital mentality. It is a realistic approach to fashion, which transcends the conventional labels of ‘formal’, ‘casual’ or ‘street’ in favour of the syntheses that make up real wardrobes today.

A series of encounters take place: the everlasting codes of KENZO are considered through an instant lens, the ‘Jungle’ fashion of its founder is distilled into succinctly covetable items, and a new sense of exclusivity heightens the universal appeal key to the Maison’s history. In the encounter between the founder and the heir, the core of KENZO is amplified: unconventional fashion for the future rooted in the permanence of its past.

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