Givenchy Beauty Consultant

LVMH FRAGRANCE BRANDS; Greater London; Sur place; GBP 23 000 - 32 000; Plein temps

Résumé du poste

Givenchy & Kenzo Beauty Consultant at Heathrow Airport is seeking a brand ambassador who delivers a personalised luxury service, proactively selling products and achieving sales targets while upholding brand image.

You will educate clients on the benefits of each product, demonstrate items on guests, and build lasting relationships across stores, always representing Givenchy and Kenzo with impeccable professionalism and style.

Qualifications

• Pro-actively sell Givenchy and Kenzo products with a luxury standard of service
• Aim to meet or exceed sales targets as set by line manager
• Link sell across product categories to increase ATV and UPT KPI
• Knowledgable on all Givenchy and Kenzo products and propose personalised recommendations

Responsabilités

• Pro-actively sell Givenchy and Kenzo products with a luxury standard of service
• Achieve or exceed sales targets
• Link sell across product categories to increase ATV and UPT
• Be knowledgeable on all products and propose personalised recommendations
• Initiate contact with customers and welcome them on counter and through traffic stopping
• Develop relationships with clients and gain loyalty
• Educate clients on Givenchy and Kenzo products and the brand

Connaissances

Sales

Customer service

Luxury service

Communication skills

Brand ambassador

Description du poste

ROLE: Givenchy & Kenzo Beauty Consultant

LOCATION: Heathrow Airport

HOURS: Full Time

As Brand Ambassador for Givenchy and Kenzo, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that always befits Givenchy and Kenzo.

MAIN RESPONSIBILITIES

SALES:

• To pro-actively sell Givenchy and Kenzo products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and units per transaction (UPT) KPI: To achieve sales targets

SERVICE

• To be knowledgeable on all Givenchy and Kenzo products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients and confidently explain the benefits of each product
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To name, understand and reformulate the client needs
• To develop relationships with clients and to gain loyalty
• To educate clients on Givenchy and Kenzo products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with corporate guidelines
• To monitor stock levels, report any issues to line manager and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To always be a Givenchy and Kenzo brand ambassador and representative
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to: Retail Manager In order to be successful in this role, you will be:

Tenacious; willing to go the extra mile to ensure the customer leaves having received the absolute best in luxury service.

Be agile and flexible as your role is between all stores.

Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.

Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale through excellent communication skills, be able to identify key items that would suit the customers’ needs.

Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Givenchy and Kenzo.