Sales Associate - London Store

DSQUARED2; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Dsquared2 in London seeks a Sales Associate to deliver exceptional customer experiences in a luxury retail setting. You will contribute to achieving store targets, manage customer data, and support daily boutique operations.

Role requires 2–3 years in luxury fashion, strong communication, and proficiency with CRM tools. You will build a personal client portfolio, maintain relationships, and adapt to fast-paced, high-standard conditions.

Qualifications

• 2–3 years in a similar luxury retail role.
• Strong communication and interpersonal skills.
• Experience with CRM tools and clienteling.

Responsibilities

• Deliver personalized customer service to meet store targets.
• Contribute to achieving sales objectives and uphold store standards.
• Build a customer portfolio and maintain relationships.
• Process stock, manage data, and support ecommerce orders.
• Escalate complaints to Senior Manager when needed.

Skills

Customer service

Sales experience

CRM tools

Excel

Tools

CRM software

Job description

Dsquared2, an expression of bold contemporary luxury, invites you to join the team as a Sales Associate. Step into a world that blends Italian tailoring with Canadian spirit, creating a distinctive and unmistakable style. Immerse yourself in signature collections that fuse streetwear attitude with refined craftsmanship. Deliver personalized shopping experiences that reflect the brand's iconic and daring spirit, contributing to defining Dsquared2's unmistakable identity in the global fashion landscape.

JOB RESPONSIBILITIES

Your mission and role

As a Sales Associate within our luxury retail environment, your role is essential in delivering exceptional customer experience, achieving store targets and supporting the daily operations of the boutique.

Customer Experience & Sales:

• Welcome customers and provide outstanding, personalized customer service.
• Contribute to the achievement of store targets and sales objectives.
• Build and develop a personal customer portfolio and maintain strong business relationships.
• Manage customer data, recalls and after-sales activities using company-provided devices.
• Handle customer complaints and escalated them to the Senior Manager when required.
• Make effective use of digital tools to maximize sales opportunities.

Product & Store Excellence:

• Maintain excellent knowledge of products, inventory, new shipments and product information.
• Maintain outstanding store environment and visual merchandising standards.
• Support stock activities, including deliveries and stock maintenance.
• Support the processing of e-commerce marketplace orders following the Store Manager's instructions.
• Work closely with the Store Manager and boutique team to achieve sales and operational objectives.
• Demonstrate flexibility and the ability to prioritize and manage multiple tasks.
• Follow all company policies and procedures, including grooming and uniform guidelines.

PROFILE

Previous experience: 2-3 years in a similar Sales Associate, Client Advisor or Sales Consultant role within luxury, fashion or premium retail.

Soft skills: Customer-oriented, results-driven and proactive, with strong communication and interpersonal skills. Adaptable, flexible and able to prioritize multiple tasks in a fast-paced environment.

Clienteling & CRM: Ability to develop a customer portfolio, manage customer relationships and use CRM tools effectively.

Product & IT skills: Deep knowledge of products and inventory. Good Excel/Word skills and familiarity with CRM, retail and digital tools.

Additional requirements:

• Strong sales and customer service orientation.
• Ability to adapt to the work environment and changing business needs.
• Flexibility to work weekends and peak trading periods.
• Commitment to maintaining luxury retail, service and presentation standards.

Dsquared2 is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.