Sales Associate - Harrods

CHRISTIAN DIOR COUTURE; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Christian Dior Couture in London’s Harrods concession seeks a full-time Sales Associate to greet, serve and advise clients, developing relationships and becoming a Dior couture specialist.

You will translate fashion expertise into exceptional service, demonstrate product knowledge across categories, and participate in promotions and campaigns.

The role requires flexibility to work 40 hours per week, including weekends, and a passion for luxury fashion and Dior collections.

Qualifications

• Strong knowledge of Accessories and Leather Goods.
• Previous experience within luxury fashion.
• Excellent communication and relationship building skills.
• Ability to build long-term relationships with clients.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis
• Follow all stock management procedures
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
• Participate in team meetings and make a positive contribution
• To carry out any additional duties as directed by the management team.
• Please note: Candidates must be available to work full-time 40 hours per week, with Monday to Sunday flexibility.
• Strong knowledge of Accessories and Leather Goods
• Previous experience within luxury fashion
• Excellent communication and relationship building skills
• Ability to build long-term relationships with clients
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends

Skills

Accessories knowledge

Luxury fashion experience

Communication skills

Relationship building

Passion for Dior

Knowledge of fashion trends

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a full-time passionate and driven Sales Associate to join our beautiful Harrods concession in London, to develop client relationships and to become a specialist in Dior couture.

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis
• Follow all stock management procedures
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
• Participate in team meetings and make a positive contribution
• To carry out any additional duties as directed by the management team.
• Please note: Candidates must be available to work full-time 40 hours per week, with Monday to Sunday flexibility.

• Strong knowledge of Accessories and Leather Goods
• Previous experience within luxury fashion
• Excellent communication and relationship building skills
• Ability to build long-term relationships with clients
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends