Sales Associate, Menswear - Harrods

LVMH Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Christian Dior Couture seeks a Sales Associate for our Harrods London Menswear concession to build client relationships and become a Dior couture specialist. You will greet, advise and actively drive sales while maintaining the high standards of the Dior house.

Must be passionate about luxury fashion, with strong communication skills and a proven ability to develop long-term client relationships. Full-time role with flexibility across the week in a premium retail environment.

Qualifications

• Experience in delivering high-end customer service.
• Strong knowledge of luxury fashion trends and product categories.
• Excellent verbal and written communication skills.
• Ability to build and maintain long-term client relationships.

Responsibilities

• Greet, serve and advise clients with exceptional service standards.
• Develop client relationships using a 1-2-1 personal shopper approach.
• Demonstrate product knowledge across categories and campaigns.
• Suggest add-ons to maximize sales while meeting targets.
• Handle complaints by coordinating with management when needed.
• Track daily and weekly sales performance and targets.

Skills

Customer service

Luxury fashion knowledge

Communication skills

Relationship building

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a full-time passionate and driven Sales Associate to join the Menswear Team within our beautiful Harrods concession in London, to develop client relationships and to become a specialist in Dior couture.

\"Whatever you do - whether for work or pleasure - do it with passion! Live with passion,\" wrote Christian Dior.

Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.

Job responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis
• Follow all stock management procedures
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
• Participate in team meetings and make a positive contribution
• To carry out any additional duties as directed by the management team.

Profile

• Strong knowledge of Accessories and Leather Goods
• Previous experience within luxury fashion
• Excellent communication and relationship building skills
• A bility to build long-term relationships with clients
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
  

Additional information

• Please note: Candidates must be available to work full‑time 40 hours per week, with Monday to Sunday flexibility.