Sales Associate

Dover Street Market (International) Limited; Greater London; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

20 days holiday + Bank Holidays

Clothing allowance

60% DSM employee discount

50% Rose Bakery discount

RetailTrust access

VirtualGP service

Cyclescheme

Eyecare vouchers

Job summary

Dover Street Market (International) Limited is seeking an experienced Sales Associate to join our team. You will cultivate and maintain relationships with clients in-store and remotely, introducing the space to your existing clientele and delivering exceptional service to meet financial targets.

Acting as a brand ambassador, you will engage with VIP styling teams, provide buying feedback, and help maintain DSM standards across the floor.

Qualifications

• 3+ years in high-end/luxury retail or relevant brand experience.
• Knowledge of DSM and CDG brands, aesthetics and consumers.
• Ability to clientele at a high level and set an example for the team.

Responsibilities

• Act as a general brand ambassador with expertise in brands, space and product.
• Maintain the best levels of customer service at all times.
• Engage with VIP styling packs and tailor materials for client profiles.
• Provide buying feedback to Merchandising; maintain weekly correspondence with buyers.
• Own VMD/Replenishment/BOH standards and ensure team understanding.
• Monitor sales performance against targets.
• Host or support brand-specific events.
• Produce end-of-day reporting.
• Involved in staff training and ongoing product updates presentations.

Skills

Luxury retail

Clienteling

Brand knowledge

VIP coordination

Tools

Retail Pro

Job description

We are seeking an experienced Sales Associate to join the team at Dover Street Market. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the space to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.

Roles and Responsibilities:

• Act as a general brand ambassador, expertise in the various brands, space and product.
• Ensuring the best levels of customer service at all times.
• Engaging with the wider store team/VIP team through dedicated styling packs. Working in accordance with the VIP stylist team and tailoring specific material to be used in order to engage with various client profiles.
• Liaising with Merchandise team - prepared to provide buying feedback at the end of the season or during buying trips to ensure an informed buy. Maintain a consistent, weekly correspondence with the respective buyers/assistant buyers.
• Ownership of VMD/Replenishment/BOH standards - ensuring the rest of the floor/store team are understanding of the expectations set.
• Sales performance (individual/space targets).
• Hosting or supporting with brand specific events.
• EOD Reporting
• Involved with staff training and ongoing presentations to store with product updates

Key Objectives:

• Space focused client book - managing own and understanding of the clients that contribute to the general space figure.
• Less client focused more supporting
• Obtaining new and maintaining existing clients in store and remotely.
• Setting the standard of the space ensuring it aligns with the DSM standard and Values.

Skills / Knowledge:

• At least 3 years in high-end/luxury retail or relevant brand experience is advantageous.
• Specific understanding of not only DSM but CDG brands, aesthetic, consumer.
• Ability to clientele at a high level and set a clear example for other members of DSM sales team.
• Specific understanding of all collections, stock availability at DSM, experience with similar brands is preferential.
• Client book of potential new business for DSM.
• Knowledge of Retail Pro (Not essential)

What We Offer:

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
• A generous Clothing Allowance
• Up to 60% DSM Employee Discount
• 50% discount on all Rose Bakery food and drink
• Access to RetailTrust, our Employee Assistance Programme
• 24/7 Access to our VirtualGP service
• Cyclescheme and Eyecare Vouchers

Equal Opportunity

We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences.