Sales Associate

Crocs, Inc.; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Crocs, Inc. in the United Kingdom is seeking a proactive Retail Associate to deliver outstanding service in-store. You will help customers, maintain store appearance, and support daily operations to ensure a memorable shopping experience.

You will collaborate with team members, manage stock and merchandising, assist with loyalty programs, and uphold Crocs brand standards across shifts, including nights and weekends as needed.

Qualifications

• Experience in retail or consumer service preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Deliver outstanding service to customers using Crocs' service model.
• Contribute to creating a positive team environment and share ideas.
• Learn and assist across departments including consumer service, product knowledge, and stock room management.
• Support daily store operations such as POS management, stock replenishment, pricing and promotions.
• Assist with loyalty program promotions and store cleanliness.
• Lead by example and collaborate with Store Management to drive KPIs.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

POS system

Tools

POS system

Job description

Select how often (in days) to receive an alert:

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.