Sales Associate, York Outlet

Crocs, Inc.; York and North Yorkshire; On-site; GBP 18,000 - 23,000; Full time

Job summary

Crocs, Inc. in York is looking for a customer-focused retail associate to deliver outstanding service using the CHARM model. You will join a team that values collaboration, proactive suggestions, and a welcoming shopping experience.

You will learn across departments, assist in product knowledge, visual presentation, stock room management, and store operations such as POS and promotions, while upholding brand standards.

Qualifications

• Experience delivering outstanding customer service in a retail setting.
• Strong communication and interpersonal skills.
• Proactive, detail-oriented with a passion for creating memorable shopping experiences.
• Commitment to Crocs brand values and representing the brand positively.

Responsibilities

• Provide excellent customer service using the Crocs CHARM service model.
• Assist with product knowledge, visual presentation, stock room management, and cashiering.
• Support daily store operations including stock replenishment, pricing, and promotions.
• Collaborate with Store Management to drive sales and KPIs.
• Adhere to asset protection and inventory control policies.

Skills

Customer service

Team collaboration

Communication

Attention to detail

Brand ambassador

Job description

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.