Sales Associate

Crocs; Wembley; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Crocs Wembley is seeking a Retail Sales Associate to deliver outstanding customer service and help create memorable shopping experiences. You will support multiple store functions, from product knowledge and merchandising to stock room management, pricing, and promotions.

We value strong communicators who collaborate with the team, are flexible for nights and weekends, and are passionate about retail. Crocs is an Equal Opportunity Employer dedicated to a diverse, inclusive workplace.

Qualifications

• Prior retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Deliver outstanding service to customers using Crocs' in-store service approach.
• Contribute to a positive team environment with ideas and feedback.
• Learn across departments: consumer service, product knowledge, merchandising and stock room.
• Assist in daily store operations: POS, stock replenishment, pricing, promotions, and cleanliness.
• Assist store management to drive sales and improve KPIs through customer-focused techniques.
• Adhere to Asset Protection policies, inventory control, and loss prevention procedures.

Skills

Customer service

Communication

Team collaboration

Sales-driven

Attention to detail

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.