Service Lead

Trek Bicycle Corporation; Bath; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Employee purchase scheme on bikes

Counselling services

24/7 employee assistance program

Virtual GP services

Healthcare cashback scheme

Gym membership discounts

Charity time off

Death in service benefit

Cycle to work scheme

Salary Sacrifice EV vehicle scheme

Family friendly policies

Job summary

Trek Bath is seeking a Service Lead to be the primary service advisor, bridging sales and service while leading the team to deliver Trek's hospitality. You’ll engage with customers to recommend the right service, manage costs, and keep orders organized for a smooth operation.

You’ll drive workflow, KPI performance, and staff development in a fast-paced shop, ensuring top customer experiences and efficient service delivery.

Qualifications

• Excellent communication and leadership to guide a service team.
• Ability to plan effectively, manage workflow and anticipate shop needs.
• 3+ years of bicycle service centre experience.

Responsibilities

• As Service Lead, you’ll be the primary service advisor at the shop, integrating the sales and service experience.
• Lead and motivate the service team; manage costs and ensure efficiency.
• Organize service orders and maintain a clean, efficient department.
• Ensure bikes are built and delivered to the sales floor and customers.

Skills

Leadership

Communication

Planning

Adaptability

Job description

## Service LeadApplylocations: Bath, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Trek115301## A bit about us*Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.**When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us.**Together, we’ll achieve great things. Ready to start your journey with us?*## Job Description**We are currently recruiting for:****Position:** Service Lead **Location:** Bath **Job Type:** Full Time, Permenant**What you’ll do**As Service Lead, you’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader, you’ll engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.You’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.**What you’ll bring to the team:*** An excellent communicator with a commitment to delivering the best possible experience for every customer.* Great leadership skills and the ability to motivate a team and drive performance and efficiency.* An ability to plan effectively, manage workflow and stay ahead of your shop’s needs. You will also need to be adaptable, with the ability to pivot task and focus if problems arise.* 3+ years of bicycle service centre experience.If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!Benefits here at Trek:* 25 days annual leave per year, plus bank holidays* Discounted employee purchase scheme on bikes, parts and accessories* 24/7 employee assistance program and counselling services* 24/7 virtual GP services* Healthcare cashback scheme* Gym membership discounts and discounts on other health and wellbeing brands* Annual paid time off for charity work* Death in service benefit* Cycle to work scheme* Salary Sacrifice EV vehicle scheme* Enhanced Family Friendly policiesIf you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*### About UsTrek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.