Sales Associate

trekbikes; St Albans; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25 days annual leave per year, plus 8-

Discounted employee purchase scheme on

24/7 employee assistance program and

24/7 virtual GP services

Healthcare cashback scheme

Gym membership discounts and discounts

Annual paid time off for charity work

Death in service benefit

Cycle to work scheme

Salary Sacrifice EV vehicle scheme

Job summary

Trek in St Albans is recruiting for a Sales Associate. This isn’t your typical retail role; you’ll be the friendly, knowledgeable face customers meet when they walk through the door, helping them explore cycling products and find what they need.

You’ll listen to customers, build lasting relationships, and deliver exceptional hospitality. Whether you’re already a cycling expert or eager to learn, Trek will support your growth every step of the way.

Qualifications

• Able to deliver warm, personalised service to customers.
• Excellent listening and communication skills to understand customer needs.
• Ability to build lasting relationships with riders and customers.

Responsibilities

• Welcome customers as the friendly face who meets them at the door.
• Help customers explore Trek cycling products and find what they need.
• Share knowledge about products and industry innovations to aid decisions.
• Create memorable experiences with every interaction and ensure high hospitality standards.
• Support growth and learning through teamwork and proactive engagement.

Skills

Customer service

Hospitality

Communication

Teamwork

Sales

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you're on our team, you're supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other's success and grow together as a team. We're proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity-because fairness and inclusion matter to us.

Together, we'll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for:

Position: Sales Associate

Location: St Albans

Job Type: Zero Hour

We do need team members available when our customers visit the most-so weekend availability is important.

What you'll do

This isn't your typical retail role. As a Trek Sales Associate, you'll be the friendly, knowledgeable first-faced customers who meet when they walk through the door. You'll help people explore the world of cycling, learn about some of the most innovative products in the industry, and support customers in finding exactly what they need.

Your role is all about creating warm, meaningful interactions. You'll listen closely, understand each customer's goals, and offer thoughtful recommendations that make their cycling journey even better. You'll also build lasting relationships with riders in the community-many of whom will come back to see you because of the experience you have.

Things move quickly, customers are curious, and teamwork is essential. What truly matters is your dedication to hospitality, your willingness to learn, and your desire to provide exceptional service.

Whether you're already a cycling expert or just excited to learn, we'll support your growth every step of the way.

What you'll bring to the team

• A positive, "happy to help" attitude and the desire to make each customer feel supported
• A warm, approachable manner with great listening skills and a passion for genuine hospitality
• Strong communication with both customers and teammates
• An interest in building long‑term customer relationships and creating your own client community
• A commitment to delivering an amazing experience for every rider who comes through our doors

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme

If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us!