Sales Associate

Trek Bicycle; Poole; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading bicycle retailer in Poole is looking for a Sales Associate to join their team. The role involves helping customers in a fast-paced environment, where excellent hospitality skills and a proactive attitude are essential. You’ll have the chance to learn about cycling products, make recommendations, and foster relationships within the community. Competitive benefits include 25 days annual leave, employee purchase discounts, and gym membership discounts.

Benefits

25 days annual leave

Discounted employee purchase scheme

24/7 employee assistance program

Gym membership discounts

Annual paid time off for charity work

Qualifications

• A positive, proactive attitude to help customers.
• Fantastic hospitality skills to ensure customer satisfaction.
• Great communication with customers and teammates.
• Desire to build long-lasting customer relationships.

Responsibilities

• Help customers enjoy biking with expert recommendations.
• Support team efforts and maintain a customer-centric focus.
• Treat customers well and assess their needs.

Skills

Positive proactive attitude

Fantastic hospitality

Great communication

Desire to cultivate customer relationships

Job description

Overview

A bit about Trek: Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide hospitality to our customers, and change the world by getting more people on bikes. You’ll be supported to learn and grow, and get opportunities to contribute meaningfully. If you’re excited by this, consider joining our team.

In the UK, Trek is a Great Place to Work certified workplace and globally recognized in the Fortune 100 of Best Companies to Work for in 2023.

Position

Position: Sales Associate
Location: Poole
Job Type: Full Time, will consider part time.

We need our team in stores when our customers need us the most, which typically includes weekends.

What you’ll do

First thing you need to know: this isn’t a typical retail gig. As a Trek Sales Associate, you’ll be on the frontlines helping people have fun by riding bikes. You’ll learn about some of the smartest products in the cycling industry, make thoughtful recommendations to customers, and carry on meaningful relationships with riders in your community.

The pace is fast, the customers are curious, and having an all-for-one, customer-centric team mentality is key. We value hospitality skills first, and we’d rather hire someone eager to learn than someone who thinks they know it all.

If you’re already a bike expert, that’s great. If not, we’ll train you. The key is that you know how to treat customers, assess their needs, and exceed their expectations.

What you’ll bring to the team

• A positive, proactive attitude and motivation to help every customer find what they need
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the busiest days
• Great communication with customers and teammates
• A desire to cultivate customer relationships and create your own client base
• A commitment to deliver the best possible cycling experience for each customer

If you don’t meet all the criteria but believe you have great value to add, tell us in a cover letter why your skillset is right for the role.

Benefits

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counseling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsbury’s, M&S, John Lewis, Ikea, Tui, EasyJet and many more
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.