Sales Assistant

MOUNTAIN WAREHOUSE LTD; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

28 days annual leave

Employee assistance programme

Colleague hardship scheme

Uniform allowance twice yearly

Pension scheme

Referral incentive

Auto-enrolment pension

Job summary

Mountain Warehouse is seeking a friendly Sales Assistant to help deliver an outstanding shopping experience across our store. You will assist customers, keep the floor well-presented, process transactions, and actively contribute to team goals with a positive, can-do attitude.

You'll join a collaborative environment that prioritises excellent service, product knowledge, and customer engagement. The role offers a supportive team, bonuses, discounts, and a clear pathway to growth within the

Responsibilities

• Team Collaboration: Work harmoniously with colleagues, fostering an inclusive and supportive team environment.
• Operational Excellence: Process transactions accurately, keep the floor clean and stocked, stay informed on products and promotions.
• Customer Engagement: Build connections with customers, understand needs, provide tailored solutions.
• Sales & Performance: Help meet and exceed sales targets, support opportunities for growth, deliver outstanding customer service.

Job description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you! As a Sales Assistant, you'll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you'll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing., Team Collaboration:

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.
• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.
• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards