UK Sales Assistant (Chain 1)

MOUNTAIN WAREHOUSE LTD; Colchester; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

28 days annual leave

Employee Assistance Programme

Hardship scheme

Referral incentive

Auto-enrolment pension

Length of service awards

Job summary

Mountain Warehouse is seeking a Sales Assistant to help run the store smoothly, deliver an outstanding shopping experience, and uphold brand standards with energy and care.

You will engage customers, process transactions, keep shelves stocked and displays polished, participate in promotions, and work 8 hours across 2 days per week while prioritising health, safety and teamwork. Excellent communication and a friendly, proactive attitude are valued.

Qualifications

• Experience in delivering friendly, practical customer service.
• Ability to work well in a team and adapt to busy periods.
• Clear communication and a proactive attitude to help customers.

Responsibilities

• Assist in daily store operations and maintain policy compliance.
• Process transactions accurately and handle payments efficiently.
• Keep the sales floor clean, stocked and visually appealing.
• Engage customers, explain product features and promotions.
• Help set up in-store promotions and displays to drive sales.

Skills

Customer service

Teamwork

Communication

Initiative

Job description

8 hours, 2 out of 7 days Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you! As a Sales Assistant, you'll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you'll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high‑performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.
• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

Benefits

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto‑enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards