Sales Assistant

Wolseley; Aberdeen City; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Discounts

Healthcare

YuLife app

Cycle to Work

Job summary

William Wilson, part of the Wolseley Group, is seeking a Sales Assistant in Aberdeen. The role is office-based, 40 hours per week, Monday to Friday with Saturday rota.

You will handle inbound inquiries, check stock and lead times, and look for upsell opportunities while delivering excellent customer service. The package includes a competitive salary, potential bonus, and a range of benefits including annual leave, a generous pension, healthcare, and employee discounts.

Qualifications

• Previous customer facing experience.
• Confident and approachable attitude.
• Passion for providing great customer service.

Responsibilities

• Maintaining high levels of availability to handle inbound customer service requests, cases and emails within published response times.
• Placing customer orders and providing accurate product availability by checking all supply sources.
• Maximising sales opportunities and up-selling where possible, following up on quotations/price inquiries.
• Proactively following up on backorders and ensuring forward ordering system is used to maximise availability.

Skills

Customer service experience

Strong communication

Team player

Positive attitude

Job description

Sales Assistant### Sales AssistantApply: Aberdeen: Full time: Posted Today: JR116769**Salary:****Competitive salary + Bonus + Excellent Benefits****Sales Assistant - Aberdeen - William Wilson****So, who are we?** We are William Wilson, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. **Also, did we mention?** In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! Highland Plumbing & Heating Supplies, located in Tain, Scotland, offers an extensive range of plumbing and heating products both online and through the trade counter. We provide expert advice and stock over 3000 product lines. We are passionate about customer service and have a proven track record of providing best in class service to our customers.As a **Sales Assistant** based in **Aberdeen,** you’ll be responsible for: * Maintaining high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.* Following agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.* Maximising sales opportunities, up-selling where possible and following up on other opportunities (e.g. quotations/price enquiries).* Proactively following up on backorders and ensure that the forward ordering system is correctly used to maximise product availability. This is a full time time, office based role, permanent role working 40 hours per week, Monday to Friday 08:00AM - 17:00PM or 07:30AM - 16:30PM with 1hrs break and Saturday mornings on a 1/4 rota basis 08.00am - 12.00pm. **And here’s what we’d like you to have:** * Previous customer facing experience.* A confident, positive and approachable attitude.* A genuine passion for providing great customer service.* The enthusiasm to work as part of a team and support colleagues in all areas to ensure the smooth running of the branch.**We look forward to receiving your application!**