Sales Assistant

William Wilson Limited; Aberdeen City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonuses

Discounts (online and high street)

Healthcare access

YuLife app

Cycle to Work scheme

Job summary

William Wilson Limited in Aberdeen is seeking a Sales Assistant to help customers in branch and handle inbound inquiries. You will support order placement, ensure product availability and contribute to a friendly, service‑driven branch environment.

The role is full‑time, office‑based, 40 hours per week with a Monday–Friday schedule and Saturday 1/4 rota. Excellent benefits and development opportunities through Wolseley are offered.

Qualifications

• Previous customer facing experience.
• A confident, positive and approachable attitude.
• A genuine passion for providing great customer service.
• The enthusiasm to work as part of a team and support colleagues in all areas to ensure the smooth running of the branch.

Responsibilities

• Maintaining high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
• Following agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.
• Maximising sales opportunities, up‑selling where possible and following up on other opportunities (e.g. quotations/price enquiries).
• Proactively following up on backorders and ensure that the forward ordering system is correctly used to maximise product availability.

Skills

Customer service

Teamwork

Positive attitude

Clear communication

Job description

Salary: Competitive salary + Bonus + Excellent Benefits Sales Assistant - Aberdeen - William Wilson So, who are we? We are William Wilson, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! Highland Plumbing & Heating Supplies, located in Tain, Scotland, offers an extensive range of plumbing and heating products both online and through the trade counter. We provide expert advice and stock over 3000 product lines. We are passionate about customer service and have a proven track record of providing best in class service to our customers.

As a Sales Assistant based in Aberdeen, you’ll be responsible for:

• Maintaining high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
• Following agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.
• Maximising sales opportunities, up‑selling where possible and following up on other opportunities (e.g. quotations/price enquiries).
• Proactively following up on backorders and ensure that the forward ordering system is correctly used to maximise product availability.

This is a full time time, office based role, permanent role working 40 hours per week, Monday to Friday 08:00AM - 17:00PM or 07:30AM - 16:30PM with 1hrs break and Saturday mornings on a 1/4 rota basis 08.00am - 12.00pm.

And here’s what we’d like you to have:

• Previous customer facing experience.
• A confident, positive and approachable attitude.
• A genuine passion for providing great customer service.
• The enthusiasm to work as part of a team and support colleagues in all areas to ensure the smooth running of the branch.

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.