Sales Assistant – Aberdeen (Plumbing & Heating) + Benefits

William Wilson Limited; Aberdeen City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonuses

Discounts (online and high street)

Healthcare access

YuLife app

Cycle to Work scheme

Job summary

William Wilson Limited in Aberdeen is seeking a Sales Assistant to help customers in branch and handle inbound inquiries. You will support order placement, ensure product availability and contribute to a friendly, service‑driven branch environment.

The role is full‑time, office‑based, 40 hours per week with a Monday–Friday schedule and Saturday 1/4 rota. Excellent benefits and development opportunities through Wolseley are offered.

Qualifications

• Previous customer facing experience.
• A confident, positive and approachable attitude.
• A genuine passion for providing great customer service.
• The enthusiasm to work as part of a team and support colleagues in all areas to ensure the smooth running of the branch.

Responsibilities

• Maintaining high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
• Following agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.
• Maximising sales opportunities, up‑selling where possible and following up on other opportunities (e.g. quotations/price enquiries).
• Proactively following up on backorders and ensure that the forward ordering system is correctly used to maximise product availability.

Skills

Customer service

Teamwork

Positive attitude

Clear communication

Job description

William Wilson Limited in Aberdeen is seeking a Sales Assistant to help customers in branch and handle inbound inquiries. You will support order placement, ensure product availability and contribute to a friendly, service‑driven branch environment.

The role is full‑time, office‑based, 40 hours per week with a Monday–Friday schedule and Saturday 1/4 rota. Excellent benefits and development opportunities through Wolseley are offered.