Sales Assistant - Customer Champion (Aberdeen)

Wolseley UK; Aberdeen City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched)

Bonus potential

Healthcare

YuLife app

Cycle to Work

Discounts

Job summary

William Wilson is seeking a Sales Assistant in Aberdeen to handle inbound customer service requests, place orders, check product availability, and assist with quotations and pricing inquiries. You will drive sales opportunities and support backorder management to maximise product availability.

The role is full-time and office-based, with standard hours Monday to Friday and Saturday rota on a 1/4 basis. A results-driven, team-focused attitude is essential.

Qualifications

• Previous customer facing experience.
• A confident, positive and approachable attitude.
• A genuine passion for providing great customer service.
• The enthusiasm to work as part of a team and support colleagues in all areas to ensure the smooth running of the branch.

Responsibilities

• Maintaining high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
• Placing customer orders and providing accurate product availability by checking supply sources including the lead time database, feeder and with the supplier directly.
• Maximising sales opportunities, up-selling where possible and following up on quotations/price enquiries.
• Proactively following up on backorders and ensuring the forward ordering system is correctly used to maximise product availability.

Skills

Customer service

Teamwork

Positive attitude

Customer facing

Job description

William Wilson is seeking a Sales Assistant in Aberdeen to handle inbound customer service requests, place orders, check product availability, and assist with quotations and pricing inquiries. You will drive sales opportunities and support backorder management to maximise product availability.

The role is full-time and office-based, with standard hours Monday to Friday and Saturday rota on a 1/4 basis. A results-driven, team-focused attitude is essential.