Sales and Purchasing Support

Arden Personnel Limited; Stratford-upon-Avon; Sur place; GBP 28 000 - 30 000; Plein temps

Résumé du poste

Arden Personnel Limited in Stratford-upon-Avon is seeking a proactive Sales & Purchasing Support Specialist to join a fast-paced, customer-facing team. You will handle sales enquiries, process orders, raise purchase orders, manage CRM records and support the online B2B platform while coordinating with Operations and the warehouse.

The role covers sales and purchasing support, online store tasks, and admin duties with a Monday–Friday, office-based schedule.

Qualifications

• Experience in sales support, sales administration or a similar customer-facing admin role.
• Excellent organisation, time management and attention to detail.
• Confident communication skills with customers, suppliers and colleagues.
• Strong IT skills including Microsoft Office, and confidence using CRM systems.
• Good numerical skills and a calm, solution-focused approach under pressure.
• Commercial awareness and an interest in sales and business growth.
• Open to using AI tools and new technology.
• Salesforce experience would be an advantage.

Responsabilités

• Acting as the first point of contact for customer enquiries by phone and email, including stock enquiries.
• Passing new enquiries to the right sales team member and ensuring follow-up.
• Keeping customer records accurate in Salesforce CRM.
• Supporting customers on the online B2B platform, including account setup and onboarding.
• Preparing quotations and pro forma invoices, and raising sales orders accurately.
• Liaising with Operations on pricing, availability and delivery schedules.
• Processing orders through to dispatch with the warehouse team, and sending tracking details.
• Tracking customer payments with Accounts and providing after-sales support.
• Raising purchase orders and tracking them to customer fulfilment.
• Liaising with suppliers on availability, lead times and order updates.
• Ordering samples and coordinating deliveries.
• Building positive supplier relationships.
• Responding to online customer enquiries, processing web orders and resolving issues.
• Ordering office and warehouse supplies and liaising with service providers.
• Assisting with team events and general admin.

Connaissances

Sales support

Organisational skills

CRM systems

Communication skills

Microsoft Office

Salesforce experience

Outils

Salesforce

Microsoft Excel

Description du poste

Sales & Purchasing Support Specialist

Stratford-upon-Avon area
£28,000 - £30,000 per annum
Monday to Friday | Full-time | Office-based

A growing, well-established business in Stratford upon Avon is looking for a proactive, highly organised and commercially minded Sales & Purchasing Support Specialist to join its team.

This varied, fast-paced role sits at the centre of the business. No two days are the same. In one day you could be speaking with customers, processing orders, raising purchase orders, chasing suppliers, updating the CRM and co-ordinating dispatches. If you enjoy variety, can juggle several priorities at once and take pride in keeping things running smoothly, this could be the role for you.

The Role

Sales support

• Acting as the first point of contact for customer enquiries by phone and email, including stock enquiries
• Passing new enquiries to the right member of the sales team and making sure they’re followed up
• Keeping customer records accurate and up to date in Salesforce CRM
• Supporting customers on the online B2B platform, including account set-up, validation and onboarding
• Preparing quotations and pro forma invoices, and raising sales orders accurately
• Liaising with Operations on pricing, availability and delivery schedules
• Processing orders through to dispatch with the warehouse team, then producing invoices and sending tracking details
• Tracking customer payments with Accounts and providing after-sales support

Purchasing support

• Raising purchase orders and tracking them through to customer fulfilment
• Liaising with suppliers on availability, lead times and order updates
• Ordering samples and co-ordinating deliveries
• Building positive, professional supplier relationships

Online store and business support

• Responding to online customer enquiries, processing web orders and resolving issues
• Ordering office and warehouse supplies and liaising with office service providers
• Helping with team events such as birthdays and work anniversaries, plus general admin

What We’re Looking For

• Experience in sales support, sales administration, purchasing or a similar customer-facing admin role
• Excellent organisation, time management and attention to detail
• Confident communication skills, written and spoken, with customers, suppliers and colleagues
• Strong IT skills, including Microsoft Office, and confidence working with CRM systems and data
• Good numerical skills and a calm, solution-focused approach under pressure
• Commercial awareness and an interest in sales and helping the business grow
• Openness to using AI tools and new technology
• Salesforce experience would be an advantage

The Package

• You will earn a salary of £28,000 - £30,000 per annum
• You will work Monday to Friday, 09:00 to 17:00, with flexible start and finish times
• This is a permanent, full-time, office-based role

If you’re super-organised, love variety and enjoy building great relationships, we’d love to hear from you.