Dynamic Sales & Purchasing Coordinator (Office-Based)

Arden Personnel Limited; Stratford-upon-Avon; On-site; GBP 28,000 - 30,000; Full time

Job summary

Arden Personnel Limited in Stratford-upon-Avon is seeking a proactive Sales & Purchasing Support Specialist to join a fast-paced, customer-facing team. You will handle sales enquiries, process orders, raise purchase orders, manage CRM records and support the online B2B platform while coordinating with Operations and the warehouse.

The role covers sales and purchasing support, online store tasks, and admin duties with a Monday–Friday, office-based schedule.

Qualifications

• Experience in sales support, sales administration or a similar customer-facing admin role.
• Excellent organisation, time management and attention to detail.
• Confident communication skills with customers, suppliers and colleagues.
• Strong IT skills including Microsoft Office, and confidence using CRM systems.
• Good numerical skills and a calm, solution-focused approach under pressure.
• Commercial awareness and an interest in sales and business growth.
• Open to using AI tools and new technology.
• Salesforce experience would be an advantage.

Responsibilities

• Acting as the first point of contact for customer enquiries by phone and email, including stock enquiries.
• Passing new enquiries to the right sales team member and ensuring follow-up.
• Keeping customer records accurate in Salesforce CRM.
• Supporting customers on the online B2B platform, including account setup and onboarding.
• Preparing quotations and pro forma invoices, and raising sales orders accurately.
• Liaising with Operations on pricing, availability and delivery schedules.
• Processing orders through to dispatch with the warehouse team, and sending tracking details.
• Tracking customer payments with Accounts and providing after-sales support.
• Raising purchase orders and tracking them to customer fulfilment.
• Liaising with suppliers on availability, lead times and order updates.
• Ordering samples and coordinating deliveries.
• Building positive supplier relationships.
• Responding to online customer enquiries, processing web orders and resolving issues.
• Ordering office and warehouse supplies and liaising with service providers.
• Assisting with team events and general admin.

Skills

Sales support

Organisational skills

CRM systems

Communication skills

Microsoft Office

Salesforce experience

Tools

Salesforce

Microsoft Excel

Job description

Arden Personnel Limited in Stratford-upon-Avon is seeking a proactive Sales & Purchasing Support Specialist to join a fast-paced, customer-facing team. You will handle sales enquiries, process orders, raise purchase orders, manage CRM records and support the online B2B platform while coordinating with Operations and the warehouse.

The role covers sales and purchasing support, online store tasks, and admin duties with a Monday–Friday, office-based schedule.