Workplace Sales Support

Trinity Resource Solutions; City Of London; Híbrido; GBP 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Company pension contribution

Wellness allowance

Descripción de la vacante

Trinity Resource Solutions in London is seeking a proactive Sales Support Coordinator to join their busy sales operation. You will work closely with the sales team, customers, dealers, suppliers and manufacturers to support the complete order lifecycle—from quotations through to delivery and installation.

The role emphasizes coordinating multiple moving parts, delivering accurate records, and ensuring a high-quality customer experience in a hybrid London-based environment.

Formación

• Experience in sales support, sales administration or order management.
• Strong organisational skills and ability to manage multiple orders and priorities.
• Excellent attention to detail and clear communication with customers and stakeholders.

Responsabilidades

• Prepare quotations, process customer orders and liaise with customers, dealers, suppliers and manufacturers.
• Manage orders from placement through to delivery and completion with accurate records.
• Coordinate product demonstrations, furniture mock-ups, deliveries and installations.
• Review order acknowledgements and resolve pricing, specifications and delivery discrepancies.
• Work with the sales team to provide timely updates and keep projects on track.
• Respond to enquiries, resolve issues and manage expectations professionally.
• Produce order status reports and maintain information across internal systems.
• Monitor snagging issues and coordinate resolution through to completion.
• Support showroom activities and wider sales operations.

Conocimientos

Sales support

Order management

Customer service

Organisational skills

Attention to detail

Communication

MS Office

Sage/ERP knowledge

Furniture/commercial interiors

Herramientas

Sage

MS Office

Descripción del empleo

Are you an organised, customer-focused professional who enjoys keeping sales projects running smoothly from initial quotation through to final delivery and installation? We’re working with an established international organisation specialising in workplace solutions, helping businesses create effective, high-quality working environments. They are looking for a proactive Sales Support Coordinator to join their team in London.

This is an excellent opportunity for someone who enjoys working at the heart of a busy commercial operation, building relationships with customers and suppliers, coordinating multiple moving parts and ensuring every order is handled accurately and efficiently.

The Role You’ll work closely with the sales team, customers, dealers, suppliers and manufacturers to support the complete order lifecycle - from preparing quotations and processing orders to coordinating deliveries, installations and resolving any issues along the way.

You’ll play an important role in delivering an excellent customer experience, ensuring orders progress smoothly, deadlines are met and customers receive a professional, responsive service.

Key Responsibilities

• Prepare quotations, process customer orders and liaise with customers, dealers, suppliers and manufacturers.
• Manage orders from initial placement through to delivery, installation and completion, maintaining accurate records throughout.
• Coordinate product demonstrations, furniture mock-ups, deliveries and installations.
• Review order acknowledgements and resolve discrepancies relating to pricing, specifications, quantities and delivery dates.
• Work closely with the sales team to provide timely updates and ensure projects remain on track.
• Respond to customer enquiries, proactively resolve issues and manage expectations professionally.
• Produce order status reports and maintain accurate information across internal systems.
• Monitor outstanding snagging issues and coordinate their resolution through to completion.
• Support showroom activities and contribute to the smooth running of the wider sales operation.

About You

You’ll be an organised and detail-oriented professional who takes pride in delivering excellent customer service and ensuring things happen when they should.

You’ll ideally bring:

• Experience in sales support, sales administration, order management, customer service or a similar commercial coordination role.
• Strong organisational skills and the ability to manage multiple orders, projects and priorities simultaneously.
• Excellent attention to detail, particularly when handling order information, pricing and specifications.
• Confident communication skills, with the ability to build effective relationships with customers, suppliers and internal stakeholders.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• A proactive, solutions-focused approach, with the confidence to investigate discrepancies and follow issues through to resolution.
• Experience using Sage or another ERP/order management system would be advantageous.
• Exposure to furniture, commercial interiors, workplace solutions, manufacturing or distribution would be beneficial.

Salary & Benefits

Salary: £40,000 per annum

Permanent, full-time position

Hybrid working, with a London office base

Working hours: Monday to Friday, 9:00am-5:30pm

23 days' annual leave, increasing with length of service

• Private health insurance*
• Company pension contribution*
• Wellness allowance*

Certain benefits are available following successful completion of probation.

Interested? If you’re a proactive sales support professional who enjoys coordinating orders, solving problems and delivering an excellent customer experience, we’d love to hear from you.

All applications will be handled confidentially