Sales Advisor - Stone

Scrivens Opticians & Hearing Care; Stone; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Staff discounts on optical and hearing

28 days annual leave

Full training and support

Career pathways into senior roles

Welcoming team and family-run culture

Generous staff discount scheme

Job summary

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to be the first point of contact for customers in store. You will help customers choose optical and hearing products, provide expert advice on frames, lenses and hearing care, and process sales in a busy, friendly environment.

The role is full time and maternity cover, with a welcoming team and generous staff discounts. Training is provided from day one, with clear opportunities for progression within the company.

Qualifications

• Friendly, approachable attitude and strong communication skills.
• Customer service or retail experience is preferred but not essential.
• Ability to work in a team or independently and use own initiative.
• Basic IT skills and strong attention to detail are required.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming and well presented.
• Collaborate with Optometrists and Hearing Aid Audiologists to ensure a seamless customer journey.

Skills

Friendly attitude

Strong communication

Teamwork

Independence

Basic IT skills

Tools

Basic IT skills

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment. This role is full time Maternity cover.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential. The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)