Customer-First Optics & Hearing Sales Advisor

Scrivens Opticians & Hearing Care; Royton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Full training

Staff discounts

Welcoming team

Career pathways

Generous staff discount scheme

28 days annual leave including bankhol

Job summary

Scrivens Opticians & Hearing Care is seeking a friendly Sales Advisor to welcome customers and help them choose optical and hearing products. You will work closely with the store team to ensure a smooth customer journey and deliver great service.

The role emphasizes teamwork, independence, and a proactive attitude, with full training and opportunities to develop within a family-run company.

Qualifications

• Friendly, approachable attitude and strong communication skills.
• Customer service or retail experience preferred, but not essential.
• Able to work in a team or independently with good initiative and IT basics.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in selecting optical and hearing products.
• Provide clear advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems; support stock management.
• Keep the store clean, welcoming and well presented.
• Collaborate with Optometrists and audiologists for a seamless journey.

Skills

Communication skills

Customer service

Teamwork

Independence

Attention to detail

Basic IT skills

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey
  
  

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)