Sales Advisor

Scrivens Opticians & Hearing Care; Gosport; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Staff discounts

Full training

Career progression

Generous staff discount scheme

28 days annual leave (pro-rata)

Job summary

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to be the welcoming first point of contact for customers, helping them choose optical and hearing solutions. You will greet customers, provide informed guidance on frames and lenses, and process sales using in-branch systems.

The role offers full training, staff discounts on products, and clear career pathways into senior sales, management, or clinical roles within a family-run company.

Qualifications

• Friendly, approachable attitude and strong communication skills.
• Customer service or retail experience preferred but not essential.
• Able to work as part of a team and independently, using own initiative.
• Basic IT skills and strong attention to detail required.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming and well presented.
• Collaborate with Optometrists, Hearing Aid Audiologists and branch team for a seamless journey.

Skills

Customer service

Retail experience

Communication skills

Teamwork

Attention to detail

Tools

POS systems

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)