Sales Advisor

Scrivens-Opticians-; Newmarket; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Full training provided

Staff discounts on optical and hearing

Family-run culture

Career progression routes

Generous leave

Job summary

Scrivens Opticians & Hearing Care is seeking a friendly Sales Advisor to be the first face customers meet, helping them choose optical and hearing products while delivering expert service in a fast-paced setting.

You will greet customers, provide product guidance, process sales, and work with optometrists and audiologists to ensure a smooth journey. Training is provided, with potential career progression and staff discounts.

Qualifications

• Friendly, approachable attitude with strong communication skills.
• Customer service or retail experience preferred, but not essential.
• Able to work in a team or independently with initiative.
• Basic IT skills and good attention to detail.

Responsibilities

• Greet customers warmly and professionally
• Assist customers in selecting optical and hearing products
• Provide clear advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean and welcoming
• Collaborate with Optometrists and Hearing Aid Audiologists for a seamless journey

Skills

Communication skills

Team player

Initiative

IT basics

Tools

POS systems

Job description

About the role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What we offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)