Customer-First Sales Advisor — Optical & Hearing

Scrivens Opticians & Hearing Care; Oldham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Full training and support from day one

Staff discounts on optical and hearing

Welcoming team culture

Career progression into senior roles

Generous annual leave incl. bank hols

Job summary

Scrivens Opticians & Hearing Care in Oldham is seeking a Sales Advisor who will be the first point of contact for customers, helping them choose optical and hearing products and services that improve their lives.

You will greet customers warmly, work with store colleagues and clinicians to ensure a seamless journey, and benefit from full training, staff discounts, and clear career progression paths in a family-run environment.

Qualifications

• Friendly and approachable attitude with strong communication.
• Retail or customer service experience preferred but not essential.
• Able to work in a team or independently.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Maintain a clean, welcoming store and assist the wider team.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Willingness to learn

Basic IT skills

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey
  
  

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)