Sales Advisor - Dundee

Fexco; Dundee; Hybrid; GBP 15,000 - 21,000; Part time

Job summary

Currency Exchange Corporation (CEC), part of the Fexco Group, is recruiting a Sales Advisor for No1 Currency in Dundee. This is a permanent part-time Saturday role, averaging 7.5 hours per week, with potential overtime.

The role offers £13 per hour and benefits, with the candidate often working alone in-store but supported by a friendly team. You will identify customer needs, aim to meet and exceed sales targets, handle cash, cross-sell services, and ensure the store meets standards and security

Qualifications

• Demonstrable excellent customer service experience, ideally in a cash handling environment.
• Experience working with foreign currencies is preferred.

Responsibilities

• Identify and deliver customer requirements to maximise sales.
• Achieve and where possible exceed individual and team sales and service targets.
• Identify opportunities to cross-sell various products and services.
• Effective and accurate cash handling and reconciliation.
• Ensure the store meets all operational standards and presentation requirements.
• Adhere to Company Policies including Health and Safety, AML and Security.
• Handle customer queries/complaints professionally to a satisfactory conclusion.
• Answer telephone calls promptly and professionally.
• Undertake marketing initiatives to promote the Bureau and increase brand awareness.
• Ensure all POS and company materials are displayed correctly.

Skills

Customer service

Cash handling

Sales skills

Job description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996,CEChas been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We are now recruiting for a Sales Advisor in No1 Currency - Dundee

This is a permanent part-time role working on average 7.5 hours per week. This is a Saturday role but there may be the opportunity to earn overtime and cover other shifts throughout the week when colleagues are away from the business.

We offer a competitive salary, paying £13 per hour, and great benefits. Most shifts you will be the lone Advisor in the store, but there is a passionate and friendly team who genuinely care about the success of our business, always available to support you.

Main Responsibilities

Working primarily alone in the store, the successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is metEnsuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach